Bellhop Jobs in North Carolina

Job Title: Bell Attendant/ Driver Company: Location: Charlotte, NC Description: Responsibilities for this Position We have earned a reputation for upholding the highest standards of excellence in service and quality. Our sophisticated and modern guest rooms and suites offer restful comfort and workspace productivity tools and convenience. The newly renovated 27,000 square feet of dedicated conference and function space, features modern lighting, attractive wall coverings and carpeting, hard surfaced tables and Herman Miller chairs - the ultimate in comfortable ergonomic seating. The award-winning Terrace Dining Room serves a full buffet for breakfast and lunch. Dinner guests may choose the dinner buffet or order delicious à la carte entrées prepared by our culinary team. The congenial pub atmosphere in the Bar & Lounge makes it a relaxing spot for a favorite beverage and snack at the end of the day. ESSENTIAL FUNCTIONS: Retrieve or carry guest items from/to cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages into/out of vehicles or onto a bell cart to transport items throughout hotel to designated suite. Navigate bell cart through public areas, guest suite corridors and to elevators. Requires physical stamina to stand, lift carry and walk continuously for duration of shift. Escort guests to suite using resort service standards - visually inspect room and report room deficiencies to housekeeping or PBX immediately such as non-working telephones, missing towels, etc. Point out suite features and directory for reference. Organize and store luggage as necessary in a designated area. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, resort services, directions to local attractions, function rooms, car rentals, airline service, etc. Greet guests immediately with a friendly and sincere welcome according to standards. Remain calm, attentive, and responsive especially during heavy resort activity and emergencies. Read and match luggage tags, write claim tickets and detach portion to give to guests. Requirements Must be a citizen of this country or possess a valid work permit. REQUIRED SKILLS: Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage weighing up to 70 lbs. continuously throughout the shift. Ability to stand, walk and/or sit and continuously perform the essential job functions. Sufficient manual dexterity in both hands to be able to load and unload luggage. Ability to perform tasks requiring bending, stooping, kneeling and waling significant distances on property. Considerable knowledge of city and surrounding areas. Ability to learn and perform all essential job functions accurately and safely with minimal supervision within two weeks after Pointe Professional begins work. Ability to work in adverse weather conditions. QUALIFICATION STANDARDS: EDUCATION: Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. EXPERIENCE: Prior guest service or other Hospitality experience preferred LICENSES OR CERTIFICATES: Valid and current driver's license. Clean driving record. License checks will be conducted periodically. APPEARANCE: Highly professional appearance. Technical Requirements: Must live in the local area or within commuting distance. Compensation Benefits Paid Vacation Yes Personal Leave Yes Medical Insurance Dental Insurance Disability Insurance Life Insurance Vision Insurance Matching 401k - immediately vested Company Hotel Travel Benefits Medical Flex Spending Accounts Employee Referral Program up to $5,000 Fantastic Work Environment Paid Vacation Paid Holidays Personal Leave An Equal Opportunity Employer We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.