Front Desk Attendant Jobs in California

Job Title: Front Desk Agent (Overnight 11pm - 7am) On-Call Company: Starwood Location: Dana Point, CA Description: Welcome to St. Regis Resort, Monarch Beach, a Forbes 5-Star and AAA 5-Diamond luxurious premier resort that appeals to upscale travelers with its grace and charm. One of the flagship properties for Starwood Hotels Resorts Worldwide, the resort features a world renowned Forbes5-Star spa, private beach club with Surf-Butlers, and a championship golf course all set on a spectacular setting of 172 acres overlooking the finest shorelines of the Pacific Ocean. 400 hundred spacious, elegantly appointed rooms and suites, all with private balconies, seamlessly blend comfort and technology. Six ocean-view dining outlets, hard and clay tennis courts. This spectacular property, located in Dana Point on the California Riviera, is just minutes away from the artist colony of Laguna Beach and nearby popular attractions in Los Angeles and San Diego.Position:The Front Desk Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. Another important responsibility is to promote and provide outstanding recognition and benefits to all of our Starwood Preferred Guests. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.

Job Title: Guest Service Agent - PT Company: Location: San Francisco, CA Description: The Sainte Claire, A Larkspur Collection Hotel located in downtown San Jose is currently interviewing for a Part-Time Guest Service Agent position. The ideal candidate will provide great customer service, flexible work schedule and a passion for the hospitality industry. Duties will include greeting guests, checking guests in and out of the hotel as well as providing general information about the hotel and surrounding area. If interested please apply via the link provided below. http://tbe.taleo.net/NA12/ats/careers/requisition.jsp?org=LARKSPURHOTELS&cws=1&rid=248

Job Title: Front Desk Agent Company: Location: Los Angeles, CA Description: Must be able to work a flexible schedule and available days, nights, graveyard, weekends and holidays. Packard Hospitality Group, LLC (PHG) is seeking a dynamic super star guest service agent to work in a newly renovated, full service, Holiday Inn Los Angeles International Airport. We have recently completed a $10 million dollar renovation including new building exterior, public area, restaurant and lounge, meeting rooms and guestrooms. For more information about Packard, please visit our website at www.Packard-1.com. Packard is an equal opportunity employer. Visit our hotel website: www.hilax.com Job description: Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities, and up sells products to the guests. ESSENTIAL FUNCTIONS ? Completes the registration process by inputting and retrieving information from a computer system (Opera), confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers guest loyalty program for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. ? Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or changes. Accepts and records vouchers, credit, traveler?s checks, and other forms of payment. Converts foreign currency at current posted rates. ? Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate actions and provides accurate information such as outlet hours, special VIP programs, events, etc. ? Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. ? Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. ? Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient hearting or air conditioning, etc. Remains calm and alert, especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. ? All other duties as assigned. SUPPORTIVE FUNCTIONS ? Summon Bell Services team member to escort guests to/from their rooms, as appropriate. ? Provide safety deposit boxes for guest by escorting them to the vault, pulling the box from the vault, and carrying it to the guest. ? Operate various office machines and property management system. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY ? Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error ? Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts ? Ability to read, understand, and communicate effectively in English, both verbally and in writing ? Ability to access and accurately input information using a moderately complex computer system ? Ability to work well under pressure EXPERIENCE One to two years of prior guest service experience is preferred. Prior hospitality experience is also preferred. Knowledge in Opera system preferred.

Job Title: Hotel Front Desk-Part time Company: Location: Palm Springs, CA Description: We are looking for a part-time, temporary Front Desk clerk. This candidate must have customer service experience and be available to work on weekends, holiday's and after 12nn. The ideal person would have computer experience and the ability to work alone or with others. Prior hotel Front Desk experience is preferred. Only dedicated, outgoing individuals need to apply. Send your resume via fax to Register to View or via email to Register to View We look forward to meeting you!

Job Title: Guest Service Agent Position Company: Location: Santa Barbara, CA Description: Guest Service Agent in charming beachfront hotel on Cabrillo Blvd in Santa Barbara. Flexible hours- full time position. The successful candidate would have: Hospitality or Service experience Ability to create 100% guest satisfaction by providing excellent customer service to each and every guest. Provide Assistance during check-in and check-out Make reservations throughout shift Warm and Friendly demeanor Ability to work independently Ability to multi-task Organizational and communication skills Please send resume to email shown or fax to: Register to View . We look forward to hearing from you. * Location: Hotel Oceana Santa Barbara * Compensation: $12.00/hr * This is a full time job. * Schedule varies (required to work weekends and holidays) * Principals only. Recruiters, please don't contact this job poster. * Please, no phone calls about this job! * Please do not contact job poster about other services, products or commercial interests. Location: Beach Front Hotel on Cabrillo it's ok to contact this poster if you are a potential employer or other principal Principals only. Recruiters, please don't contact this job seeker. it's NOT ok to contact this poster with services or other commercial interests

Job Title: Guest Service Representative - Anaheim Marriott Company: Anaheim Marriott Location: Anaheim, CA Description: Anaheim Marriott 700 West Convention Way Anaheim, CA, 92802 Marriott seeks talented people to join their staff! At Marriott, you define what success means to you, and then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you’re the kind of person who wants to be challenged, supported, and applauded, this is where you belong. FORTUNE magazine recognized Marriott International as one of the “100 Best Companies to Work For”, for the tenth consecutive year. Anaheim Marriott is currently accepting applications for the following position: Guest Service Representative – AM/PM Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Apply on Line Register to View http://greatjobs.marriott.com http://trabajos.marriott.com Upon entering the application website, search for openings by Zip Code. Then click Submit. Click the “View Open Positions and Apply” link to be taken to a list of departments with open positions. On the department page, select the appropriate department and then the open positions in that department will appear. From there, click “Apply Now” and begin filling out the entire application until you receive a message indicating your completion. Excellent benefits package: Medical, Dental, Vision, 401(K)Profit Sharing, Free Meals, Paid Time Off, Tuition Reimbursement, Company Paid Incentives, Career Advancement, Room Discount. EOE/M/F/D/V

Job Title: Senior Front Desk Agent/Rooms Controller Company: Starwood Location: Rancho Mirage, CA Description: Orchestrate and expedite the villa unit inventory on a daily, weekly and monthly basis. Oversee and be responsible for execution of Villa unit assignments, including room waits, room moves, and room turns. Support the front desk associates by working with the housekeeping department to update rooms. Communicate daily game plans to the front desk and housekeeping. Attend and conduct daily pre-shift meetings.ESSENTIAL FUNCTIONSAVERAGE %OF TIME70% Perform unit blocking assignments, including owners, exchangers, FITs, and VIPs. Communicate with the housekeeping and engineering departments to prioritize duties for the day. Continually communicate with housekeeping and front desk to ensure that units are being updated timely and accurately. Support front desk associates with room waits and guest requests. Develop and utilize daily and weekly checklists. Manage daily associate shift breaks.20% Provide front desk agent duties as needed10% Provide ongoing training to front desk agents.Other:Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotels facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.· Maintain a daily log of all guests opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.· Follow-up on credit opportunities.The Senior Front Desk Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. The Senior Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. Another important responsibility is to promote and provide outstanding recognition and benefits to all of our Starwood Preferred Guests. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.

Job Title: Guest Service Representative Company: Marriott International Location: Palm Desert, CA Description: ---This position will be split between working at the Front Desk and workingas a Gatehouse Attendant for the Evening Manager's Reception.----Guest Services-Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guestrequests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regardingproperty amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs.Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security ofany guest reports of theft.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;protect company assets. Welcome and acknowledge allguests according to company standards; anticipate and address guests service needs; assist individualswith disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job dutiesas requested by Supervisors.-Gate House-Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, usingthe guest's name when possible. Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Assist other employees to ensure proper coverage and prompt guest service.Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Job Title: HOTEL FRONT DESK AGENT Company: Location: Riverside, CA Description: The new COMFORT SUITES BARSTOW is currently hiring for an experienced Hotel Front Desk Agent/Night Auditor. Previous hotel experience is required. Must be available all shifts. Apply in person: Comfort Suites Barstow - AT THE OUTLET MALL - exit Lenwood Rd. 2571 Fisher Blvd. Barstow NO PHONE CALLS

Job Title: Guest Service Representative - Residence Inn Palm Desert Company: Residence Inn Palm Desert Location: Palm Desert, CA Description: Residence Inn Palm Desert 38305 Cook St Palm Desert, CA, 92211 Marriott seeks talented people to join their staff! At Marriott, you define what success means to you, and then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you’re the kind of person who wants to be challenged, supported, and applauded, this is where you belong. FORTUNE magazine recognized Marriott International as one of the “100 Best Companies to Work For”, for the tenth consecutive year. Residence Inn Palm Desert is currently accepting applications for the following position: Guest Service Representative – AM/PM Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Apply on Line Register to View http://greatjobs.marriott.com http://trabajos.marriott.com Upon entering the application website, search for openings by Zip Code. Then click Submit. Click the “View Open Positions and Apply” link to be taken to a list of departments with open positions. On the department page, select the appropriate department and then the open positions in that department will appear. From there, click “Apply Now” and begin filling out the entire application until you receive a message indicating your completion. EOE/M/F/D/V