Front Desk Attendant Jobs in Illinois

Job Title: Guest Service Representative Company: Marriott International Location: Deerfield, IL Description: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests,changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensurethat any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Perform other reasonable job duties as requested by Supervisors.

Job Title: Guest Services Rep - Part Time ( Company: Provena Health Location: Chicago, IL Description: Guest Services Rep - Part Time (20 hrs/wk) - 3:30-8:00pmJob DescriptionJob Title: Guest Services Rep - Part Time (20 hrs/wk) - 3:30-8:00pmCompany Name: Provena Mercy Medical Center Employment Type: Part Time (benefited)Location: AURORA, IL, United StatesDepartment: PMC GUEST SERVICESSalary: Highly CompetitiveShift/Hours: 3:30pm-8:00pmHours/Pay Period: 40Degree Required: High School/GEDJob ID: 2010.082501.198Date Posted: Feb 18, 2010Years Experience: 1Job Class: Clerical PositionsNote: Please read the complete description below before applying for this job. Complete DescriptionThe Guest Services Representative is dedicated to providing hospitality to all customers, with a focus on courtesy as a first impression. This staff person greets a wide variety of people, ranging from patients and visitors to vendor representatives. The role involves greeting, escorting patients, providing clear directions and information. The position focuses on a wide range of services to ensure a safe, positive, welcoming, helpful and efficient environment for both internal and external customers. In addition, the Guest Service representative obtains patient information from nursing and ancillary staff representatives, verifies it in a computer system, and inputs the data.Specific Responsibilities:* Assist patients and visitors with informational requests, such as directions, escorting patients to a location, appointment information, meeting and event schedules.* Communicate effectively with visitors, guests and workers; follows protocol for obtaining relevant information from visitors and guests; uses interpreter services as necessary.* Obtain, verify and update patient demographic information; enters appropriate information into a proprietary software program to generate an account number.* Complete an abbreviated check-in registration process.Requirements:A High school diploma or general education degree (GED) is required. One to two years of work experience in a customer-focused field, with attention to customer satisfaction is required.To perform this job successfully, an individual should have knowledge of Microsoft Office applications and Meditech software. Experience with data entry required. Typing 40 wpm minimum.(~)Additional InformationWeekend and/or Holiday Rotation may be required.Provena Health is committed to diversity. Diversity is about inclusion of differences and the respectful involvement of all people, calling forth the gifts from each person's culture, perspective, and background. We believe that respecting, leveraging, and celebrating the diversity of our work force, our patients, residents and their families, and our communities create value. We practice inclusion because it is central to our mission and values, and enables us to respond to the diverse needs of those we serve. Provena Health is proud to be an Equal Opportunity Employer.

Job Title: Front Desk Agent Company: DRURY HOTELS Location: Mount Vernon, IL Description: Are you interested in growth and the opportunity for advancement in your career? Is working for a company with a proud history and strong future part of your plan? Look No Further! Drury Inns, Inc. is an established company with more than 30 years in the lodging industry. We operate more than 100 hotels in 17 states and are consistently rated as a top performer in our market segment. Assists our guests efficiently, courteously and professionally in all Front Desk related functions. Performs to maintain a high standard of service and hospitality at all times. JOB DUTIES: Provides courteous guest service Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels Maintains order and cleanliness at the front desk. Handles guest accounts Assists guests on arrival and departure Operates the telephone console Processes reservation and cancellation requests

Job Title: Guest Service Rep-PM - Courtyard Chicago Lincolnshire (590388) Company: Location: Chicago, il Description: Courtyard Chicago Lincolnshire 505 Milwaukee Avenue Lincolnshire, IL, 60069 Marriott seeks talented people to join their staff! At Marriott, you define what success means to you, and then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you're the kind of person who wants to be challenged, supported, and applauded, this is where you belong. FORTUNE magazine recognized Marriott International as one of the ?100 Best Companies to Work For?, for the twelfth consecutive year. Courtyard Chicago Lincolnshire is currently accepting applications for the following position: Guest Service Rep-PM Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Apply on Line Register to View http://greatjobs.marriott.com http://trabajos.marriott.com Upon entering the application website, search for openings by Zip Code. Then click Submit. Click the "View Open Positions and Apply" link to be taken to a list of departments with open positions. On the department page, select the appropriate department and then the open positions in that department will appear. From there, click "Apply Now" and begin filling out the entire application until you receive a message indicating your completion. Excellent benefits package: Medical, Dental, Vision, 401(K)Profit Sharing, Paid Time Off, Tuition Reimbursement, Company Paid Incentives, Career Advancement, Room Discount. EOE/M/F/D/V Salary/Wage: DOE Education: N/A Status: Full-time Shift: Nights • Location: Lincolnshire, IL • Post ID: 5063664

Job Title: Part Time Hotel Front Desk Clerk Company: Location: Chicago, IL Description: Ramada Joliet is seeking a part time front desk clerk who is available on weekends! Responsibilities include: -Outstanding customer service -Accommodating guests in the hotel -Checking guests in and out with accuracy -Answering phone calls promptly If you are interested and qualified in this open position, please apply in person at 1520 Commerce Lane, Joliet, IL 60431. Applicants must be available on weekends. Local applicants only.

Job Title: Guest Service Rep - PM - SpringHill Suites Chicago Lincolnshire (590333) Company: Location: Chicago, il Description: SpringHill Suites Chicago Lincolnshire 300 Marriott Drive Lincolnshire, IL, 60069 Marriott seeks talented people to join their staff! At Marriott, you define what success means to you, and then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you're the kind of person who wants to be challenged, supported, and applauded, this is where you belong. FORTUNE magazine recognized Marriott International as one of the ?100 Best Companies to Work For?, for the twelfth consecutive year. SpringHill Suites Chicago Lincolnshire is currently accepting applications for the following position: Guest Service Rep-PM Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Apply on Line Register to View http://greatjobs.marriott.com http://trabajos.marriott.com Upon entering the application website, search for openings by Zip Code. Then click Submit. Click the "View Open Positions and Apply" link to be taken to a list of departments with open positions. On the department page, select the appropriate department and then the open positions in that department will appear. From there, click "Apply Now" and begin filling out the entire application until you receive a message indicating your completion. EOE/M/F/D/V Salary/Wage: DOE Education: N/A Status: Part-time Shift: Nights and Weekends • Location: Lincolnshire, IL • Post ID: 5043209

Job Title: Elysian-Front Desk Agent/ Ambassador Company: Location: Chicago, IL Description: **ONLY CANDIDATES WITH LUXURY CUSTOMER SERVICE EXPERIENCE WILL BE CONSIDERED** At the Elysian, we strive to create the world?s most remarkable hotel experience. We are on the lookout for talented and motivated people to join our team as a Front Desk Ambassador. The Front Desk Ambassador will be directly responsible for the guest?s arrival and departure experience in addition to any operational needs as it relates to the specific guest requests, recommendations and touches. Front Desk Ambassadors are a non-tipped position. Job Requirements : -Computer literacy to include: Microsoft Word, Excel, PowerPoint, Agilysys, etc -Excellent interpersonal and communication skills; phone skills, customer service oriented, proactive and a team player -Understand guest?s service needs and exceeds their expectations taking advantage of opportunities to add a special touch -Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in house events, directions, local attractions, check cashing, safety boxes, etc. -Greets guest who arrive by private car, taxi, limo by opening their car door and welcoming them to the hotel. Unloads guest luggage from car, tags it and issues claim tickets to the guest -Handles guest?s check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner -Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage of the Front Drive -Other responsibilities assigned by the Guest Service Manager The ideal candidate will have the following qualifications: -Previous knowledge of computer systems required -Computer literacy to include: Microsoft Word, Excel, PowerPoint, Agilysys, etc -College degree preferable -Minimum of 2 years customer service experience in a luxury environment -Flexibility to work daytime, weekend and nighttime schedules -Excellent communication skills and ability to multitask -A passion to provide remarkable experiences To apply for this position, please use our online application at http://www.elysianhotels.com/#/careers/postings Click on the Ambassador position and an online application will open up. Please make sure your pop-up blocker is disabled to allow the application to open. Elysian is an Equal Opportunity Employer

Job Title: Guest Service Agent Company: Location: Chicago, IL Description: The Millennium Knickerbocker Hotel is seeking a friendly, outgoing, energetic and guest service oriented associate to come and join their Front Office Team. Guest Service Agents greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Millennium's high standards of quality. Essential Functions: -Greet customers immediately with a friendly and sincere welcome -Complete the registration process by inputting and retrieving information from the computer system -Verify and imprint credit cards for authorization using electronic acceptance methods -Post charges to guest rooms and house accounts -Promptly answer the telephone using positive and clear English communication -Close guest accounts at time of check out and ascertain satisfaction -Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Job Requirements: -Regular attendance in conformance with the standards, which may be established by Millennium -Ability to read, listen and communicate effectively in English, both verbally and in writing -Ability to stand and move throughout front office and continuously perform essential job functions -Access and accurately input information using a moderately complex computer system -Prior hospitality experience preferred Full-Time; Days & Hours will vary

Job Title: Guest Service Agent - Part Time Company: Affinia Chicago Hotel Location: Chicago, IL Description: Through alignment of the Affinia Hospitality strategic vision the Guest Service Agent is responsible for all operational duties in the Front Office by making our brand promise come alive and delivering quality service to every guest every time as outlined in the Affinia Standard Operating Procedures. * Assures that front desk is covered and maintained at all times. * Reviews arrivals and departures for guest preferences to ensure customer satisfaction. * Checks guests in and out of hotel and summons bellman or other assistance if needed. * Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc. * Responds and acts on guests complaints, service or security problems. * Checks for proper functioning of alarms and cameras. * Performs courtesy calls to guests and logs responses in corresponding logbooks making sure to follow up where necessary. * Enters and validates guest information into computer terminal and places registration card in pit. * Runs reports and ensures correct information is in place and makes adjustments as needed. * Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services. * Monitors computer equipment for proper function and interfaces with IT as required. * Processes and ensures proper credit is received from hotel guests, checks information against reports. * Maintains and accounts for assigned cash bank and front office cash record on daily basis. * Prepares a daily bank count sheet for manager. * Conducts all cash transactions accurately and efficiently including, but not limited to cashing travelers checks and converting currency. * Operates switchboard and handles telephone calls and wake up calls, as required. * Receives and acknowledges reservation requests, cancellations and changes. * Distributes mail, faxes, messages or packages to registered guests or hotel personnel. * Informs or checks with housekeeping on checkouts, sleep outs, vacancies and service need of guests. * Communicates guest requests and issues to the proper departments, (i.e. Housekeeping, RSC, Financial Services, etc) via the guest service recovery log. * Understands the Affinia product and brand identity, and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures. * Trains on and executes all applicable Affinia Standard Operating Procedures. * Performs other miscellaneous duties as required.

Job Title: Guest Service Representative Company: HICKORY RIDGE MARRIOTT CONFERENCE HOTEL Location: Lisle, IL Description: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.