Front Desk Attendant Jobs in Ohio

Job Title: Hotel- Front Desk Agent Company: Location: Cleveland, OH Description: GENERAL PURPOSE Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. ESSENTIAL DUTIES/RESPONSIBILITIES Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. OTHER DUTIES/RESPONSIBILITIES Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. JOB REQUIREMENTS: -Must have high school graduate level mathematical aptitude, -Hotel Front Desk Experience a Plus. -Must be able to multi-task and work at a high pace and still remain courteous. -Must be computer literate and have phenominal customer service skills. -Must be able to answer multiple phone calls, take reservations, answer questions, and provide the customer with what they require.know standard cash handling procedures and knowledge of Windows XP, Microsoft Office, -Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. High School diploma or equivalent Please send Resumes to Register to View

Job Title: Front Desk-Guest Service Rep Company: Location: Dayton, OH Description: The SpringHill Suites hotel by Marriott in Miamisburg, OH is looking for an experienced front desk clerk / guest service representative for second shift. Hours are 3-11 pm and include both weekday and weekend shifts. Please apply in person between 7 am and 11pm at 417 Springboro Pike ( SR 741 ) Miamisburg, next to the Home Depot. Thank you.

Job Title: Guest Service Representative - Courtyard Toledo Rossford/ Perrysburg Company: Courtyard Toledo Rossford/Perrysburg Location: Rossford, OH Description: Courtyard Toledo Rossford/Perrysburg 9789 Clark Drive Rossford, OH, 43460     Marriott seeks talented people to join their staff! At Marriott, you define what success means to you, and then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you're the kind of person who wants to be challenged, supported, and applauded, this is where you belong. FORTUNE magazine recognized Marriott International as one of the “100 Best Companies to Work For”, for the twelfth consecutive year.   Courtyard Toledo Rossford/Perrysburg is currently accepting applications for the following position: Guest Service Representative - AM/PM   Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.   Apply on Line Register to View http://greatjobs.marriott.com http://trabajos.marriott.com Upon entering the application website, search for openings by Zip Code. Then click Submit. Click the "View Open Positions and Apply" link to be taken to a list of departments with open positions. On the department page, select the appropriate department and then the open positions in that department will appear. From there, click "Apply Now" and begin filling out the entire application until you receive a message indicating your completion. EOE/M/F/D/V

Job Title: Now Hiring Full Time Front Desk Agent 7am - 3pm HGI Airport Company: Location: Columbus, OH Description: Hilton Garden Inn at the Columbus Airport has an immediate opening for a Full Time Guest Service Agent for 7am - 3pm shifts. Experience in hospitality or customer service required. On Q certification is a plus. All applicants must undergo a background check. Apply in person or e-mail resumes. No phone calls please.EOE/MF/DFWP

Job Title: Front Desk Agent- InterContinental Suite Hotel Company: InterContinental Hotels Group Location: Cleveland, OH Description: Do you see yourself as aFront Desk Agent?Whats your passion? Whether youre into tennis, shopping or karaoke, at IHG were interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And were looking for more people like this to join our friendly and professional team.The InterContinental Hotels Cleveland offers an impressive collection of hospitality choices. Our superior locations, luxurious accommodations, high tech meeting rooms, unique dining experiences and attentive guest services are unparalleled in the area. Conveniently located on the campus of the prestigious Cleveland Clinic, less than one mile from the University Circle cultural and arts district. Legacy village shopping and entertainment, the Rock Roll hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach.This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures.

Job Title: FT/PT FRONT DESK - HOTEL Company: Location: Dayton, OH Description: Currently we are looking for talented individuals with a passion for service, outgoing personalities, and the drive to be the best Front Desk Agents. Full time and/or Part time position(s) are available. MUST be able to work all shifts. Only applicants with have prior experience will be considered. Please attach resume and contact information to email.

Job Title: Guest Service Rep-PM - Courtyard Columbus Dublin(591188) Company: Location: Columbus, OH Description: Courtyard Columbus Dublin 5175 Post Road Dublin, OH, 43017 Marriott seeks talented people to join their staff! At Marriott, you define what success means to you, and then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you're the kind of person who wants to be challenged, supported, and applauded, this is where you belong. FORTUNE magazine recognized Marriott International as one of the ?100 Best Companies to Work For?, for the twelfth consecutive year. Courtyard Columbus Dublin is currently accepting applications for the following position: Guest Service Rep-PM ? Overnight Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Apply on Line Register to View http://greatjobs.marriott.com http://trabajos.marriott.com Upon entering the application website, search for openings by Zip Code. Then click Submit. Click the "View Open Positions and Apply" link to be taken to a list of departments with open positions. On the department page, select the appropriate department and then the open positions in that department will appear. From there, click "Apply Now" and begin filling out the entire application until you receive a message indicating your completion. EOE/M/F/D/V

Job Title: Guest Service Representative - Front Desk Company: Location: Columbus, OH Description: STAYBRIDGE SUITES - COLUMBUS / DUBLIN We are now accepting applications for Full and Part time Guest Service Representatives ( Front Desk Associates ) Staybridge Suites Columbus Dublin is a luxury all-suite hotel located in the upscale community of Dublin, Ohio. We currently have a need for energetic, guest service champions to join our dynamic team! Requirements : * Greet, register, establish necessary credit for and issue keys appropriately to guests. * Answer telephones/PBX with proper telephone etiquette and direct calls accordingly. * Receive guest requests and/or complaints and ensure that appropriate actions have been taken. * Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions. * Communicate with other departments as needed via telephone and two-way radio. * Complete check-out procedures, compute bills, collect payment and make change for guests as required. * Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations. * Balance all cash receipts and work performed during shift and performs a bucket check on shift. * Distribute guest and staff mail and messages as necessary. * Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets. * High School diploma or equivalent. * At least one year of front desk experience in a hospitality/hotel environment. * Basic office skills helpful including basic math, proper cash handling procedures. * Reservation software or proven aptitude and familiarity with computers and computer software in general. * Must maintain a professional appearance and a cordial attitude towards all guests and staff. * Able to handle the stress of high customer demand in a hospitality environment. * Must be people oriented and able to work independently or with others as needed. * Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard. If you are energetic / put the guest first and are ready to join an exciting work environment, please send resume and cover letter to: Register to View

Job Title: Guest Service Representative - 590812 Company: Location: Toledo, OH Description: Courtyard Toledo Rossford/Perrysburg 9789 Clark Drive Rossford, OH, 43460 Marriott seeks talented people to join their staff! At Marriott, you define what success means to you, and then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you're the kind of person who wants to be challenged, supported, and applauded, this is where you belong. FORTUNE magazine recognized Marriott International as one of the ?100 Best Companies to Work For?, for the twelfth consecutive year. Courtyard Toledo Rossford/Perrysburg is currently accepting applications for the following position: Guest Service Representative - AM/PM Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Apply on Line Register to View http://greatjobs.marriott.com http://trabajos.marriott.com Upon entering the application website, search for openings by Zip Code. Then click Submit. Click the "View Open Positions and Apply" link to be taken to a list of departments with open positions. On the department page, select the appropriate department and then the open positions in that department will appear. From there, click "Apply Now" and begin filling out the entire application until you receive a message indicating your completion. EOE/M/F/D/V

Job Title: Front Desk Agent Company: Starwood Location: Cincinnati, OH Description: Your Career Isn%27t All That Will Go Places.Westin associates enjoy more than hotel environments that promote from within - they enjoy great benefits and a steep discounts on hotel rates around the world. And as a part of Starwood Hotels Resorts that discount (and your career) is good at over 750 properties in 80 countries. Right now our Westin Cincinnati location is looking for a Front Desk Agent.The Front Desk Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. Another important responsibility is to promote and provide outstanding recognition and benefits to all of our Starwood Preferred Guests. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.