Bell Person

1. Our Brand Mission & Culture –

Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original milliondollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.

Our centuryplus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.

Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

2. Position Overview

As a Bell Person at The Hermitage Hotel, you are the graceful first and final touchpoint of timeless hospitality. Your presence bridges the grandeur of the BeauxArts lobby with the hotel's storied legacy—from suffrage movement strategy sessions to modern-day luxury gatherings. Every arrival and departure you manage carries both dignity and warmth, reflecting a century-old commitment to service that defines Nashville’s premier historic hotel.

3. Key Responsibilities

• Curbside Guest Reception

Greet guests promptly with poised courtesy, open doors, assist with luggage, and welcome them without prompting.

• Luggage Service & Escorting

Safely transport luggage, tag and place each item with care, and provide guided escorts—highlighting amenities along the way.

• Anticipatory, Thoughtful Engagement

Read guest cues and proactively offer umbrellas, directions, local recommendations, or arranged transportation.

• Interdepartmental Collaboration

Communicate in real time with Valet, Front Desk, Concierge, and Security to ensure seamless transitions.

• Safety & Traffic Oversight

Monitor curbside flow, pedestrian pathways, and potential security issues with vigilance and composure.

• Property Orientation

Maintain expert awareness of hotel layout, services, amenities, and local attractions to assist guest inquiries confidently.

• Standard of Appearance & Conduct

Embody refined professionalism in uniform, grooming, and demeanor; keep the entryway impeccably maintained.

• Departure Excellence

Assist departing guests thoughtfully with luggage and doors, delivering warm farewells that leave a lasting impression.

• Strategic Initiative Execution

Support organizational priorities with discretion, agility, and unwavering alignment with the hotel's values and standards.

4. Competency & Requirements

Required Qualifications

• At least 4 years of polished service experience in luxury or branded hospitality settings.
• Fluent, guest-centric English communication—multilingual abilities (e.g., Spanish, French, Mandarin, Arabic) highly valued.
• Physical stamina: ability to stand throughout shifts and lift up to 50lbs regularly.
• Exceptional reliability and professionalism; must pass a pre-employment background check.
• Flexible availability, covering evenings, weekends, holidays, and peak hotel periods.
• Must be 18 years or older.

Soft Skills & Behavioral Competencies

• Interpersonal Awareness – Offer thoughtful assistance with awareness and empathy.
• Active Listening & Adaptability – Adjust your service intuitively based on subtle guest preferences.
• Detail Orientation – Maintain perfection in presentation—from uniform to luggage placement.
• High-Touch Communication – Address guests by name when possible and bid farewell with gracious warmth.
• Discretion & Integrity – Uphold guest confidentiality in all interactions.
• Team Collaboration – Keep colleagues informed, enabling smooth service delivery across departments.

Preferred Extras

• Experience at heritage or culturally significant landmarks.
• Familiarity with loyalty tools or guest profile systems to enhance personalization.
• Exceptional flair for visual presentation—such as umbrella arrangement, luggage display, and entry ambiance.

5. Why This Role Shines at The Hermitage Hotel

As a Bell Person at The Hermitage Hotel, your role is both functional and emblematic—interweaving guest care with the living history of a National Historic Landmark where Tennessee’s final suffrage vote was orchestrated. In this BeauxArts jewel, every arrival you greet and every departure you guide becomes part of a story worth preserving. Your quiet precision and thoughtful presence resonate with The Hermitage’s core values of Excellence, Tradition, Integrity, Teamwork, Accountability, and Community—making every moment distinctly Hermitage.

6. Benefits

At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:

• Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
• Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
• Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
• Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
• Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
• Professional Development: Ongoing education support, including industry training.
• Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.

7. Schedule:

· Flexible Schedule

· Must be available for Weekends/ Holidays

· Morning/Day/Night Shifts

· Shift Length 4-8 (+) Hours

· Part Time range up to 28 Hours per week

· Full Time range up to 40(+) Hours per week

· Location: In Person

8. Compensation

· Hourly rate based upon experience

· Paid Biweekly

NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.

EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to commute/relocate:

• Nashville, TN 37219: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person