Brew Brothers Host-Ess

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned.

1. Ensure at all times operating principles are being adhered to:
   • Clean Keep all areas clean and pristine.
   • Safe Follow all safety policies and procedures.
   • Friendly Get to know our guests and build genuine relationships with them.
   • Fun Have fun! Be interactive with all internal and external guests while maintaining professional standards.
2. Use the WE CARE formula to deliver the best experience to our guests:
   • Welcome We treat strangers like friends and friends like family.
   • Excited We are enthusiastic and eager. We perform at a level that exceeds guest expectations.
   • Comfortable We provide a safe, relaxing and inviting environment.
   • Appreciated We recognize the full value of our guests.
   • Respected We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.
   • Entertained We strive to deliver a valuable, enjoyable and delightful experience.
3. Adhere to department service standards of being accommodating, accurate, and attentive
4. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions.
5. Responsible for providing superior guest service including but not limited to seating and greeting the guest.
6. Routine manual labor including but not limited to clearing of tables, moving tables and chairs, dust mopping, sweeping, wet mopping, vacuuming and simple operation of basic equipment.
7. Takes and serves to-go orders as needed.
8. Completes all company-required training within designated time frames.
9. Performs other duties as assigned.
10. Completes all company-required training within designated time frames.

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:

• must be able to lift 25 pounds
• must be able to perform repetitive tasks
• must be able to work safely in a busy kitchen environment
• must be able to stand, lift, twist, and bend as required

Mental Demands:

• must be able to work well with others
• must have basic reading and math skills
• must be able to maintain focus on the task at hand
• must be able to maintain a calm and pleasant attitude in high stress situations
• must have appropriate social skills and enjoy interacting with the public and coworkers

Work Environment:

• must be able to work in a busy restaurant environment

MINIMUM QUALIFICATIONS

Education: None Required

Training/Experience: None Required

Job Knowledge: None Required

Other:

• Must be able to receive and maintain all required certification(s).
• Must complete all required company training.