Room Service Manager - The Cosmopolitan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Cosmopolitan of Las Vegas is currently seeking a dynamic and experience Room Service Manager to join our team. If you possess a background in In-Room Dining or have demonstrated managerial skills in the Food and Beverage industry and are enthusiastic about a fulfilling career with MGM Resorts, your journey towards an exciting and rewarding career begins here!

THE DAY-TO-DAY:

• Develop and implement strategic plan and vision for the division consistent with the property's strategic vision.

• Provide leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short term and long-term profitability for the property.

• Provide leadership and direction in the development, execution and measurement of guest service standards within the division consistent with the companys core service standards and brand attributes.

• Direct the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property's competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.

• Provide leadership for the divisions Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the companys diversity commitment.

• Establish accountability processes for division; ensure compliance with the companys status quo third party representation philosophy, company policies, legal requirements, and collective bargaining agreements.

• Establish positive guest relations with all patrons of the restaurant. Maintain a rapport with guests and comply with all requests and meet guest expectations to build a positive reputation and return business.

• Work closely with the Executive Chef. Ensure the guests special culinary requests are met.

• Respond to unusual events or circumstances requiring high - level management attention and inform the VP and Executive Director of food and beverage situations requiring his/her attention.

THE IDEAL CANDIDATE:

• Bachelor's Degree

• 2+ Years of Prior Relevant Experience

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

Are you ready to JOIN THE SHOW ? Apply today!