Players Club Representative - Customer Service Representative

• Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner.
• Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.).
• Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points.
• Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc.
• Stays updated on promotions, special events, etc. to be able to competently inform guests.
• Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals.
• Executes required announcements in the casino.
• Acts as a greeter in the Casino.
• Performs usher duties as needed on event days.
• Assists with promotional giveaways as needed including but not limited to moving boxes and bagging items.
• Other duties as assigned.

The ideal candidate for this position

• High school diploma or GED preferred.
• Bilingual (English and Spanish) strongly preferred.
• 1-2 years of customer service experience preferred.
• Excellent customer service skills required.
• Strong written, oral and interpersonal communication skills.
• Must have keen attention to detail.
• Must have knowledge of Microsoft Office programs.
• Must be willing to learn Players Club and box office systems.
• Must be flexible and able to work well independently and in a team environment.
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• Must be able to move items weighing up to 25 pounds within the casino.
• May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted.
• Key Access: Sensitive keys issued. Heightened responsibility for not leaving property /returning keys timely.
• Must apply and be able to obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check.
• Must be able to pass drug testing as per company's Drug Free Workplace Policy and applicable background checks.

Benefits You Will Enjoy

• Paid Time Off – 15 to 25 PTO Days Annual, increasing with Seniority
• Medical Plans – 70% Employer Paid for Employee Only Coverage
• Dental Plans
• Vision Plan
• Free Employee Assistance Program
• Free Short-Term Disability
• Long Term Disability
• Accident/Critical Care Plans
• Group Term Life Insurance
• 401(k) – Traditional and Roth Retirement Plan
• 401(k) – Up to 4% Employer Match
• Onsite Employee Meal Discounts @ The Grill and Pizzelato
• Onsite Entertainment Discounts @ Stage 954
• Free Access to Learning Management Platform for continuous Learning and Development
• Free Access to Financial Planning Resources through Amerant Bank
• Free Access to Exclusive Discounts & Perks
• Free Parking

Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer - M/F/D/V EOE