Concierge

Overview Opportunity: Concierge Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Your Growth Path Front Desk Supervisor - Guest Service Manager - Assistant General Manager Your Focus Warmly greet and acknowledge guests, proactively offering assistance. Provide information about local attractions and events. Make travel arrangements. Make dining and other reservations, and obtain tickets for events. Receive, store, or deliver luggage or mail. Pick up and deliver items or run errands. Carry out unusual requests, such as searching for hard-to-find items or services. Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent. Previous customer service experience required or equivalent training. Knowledge of the local community, attractions and events. Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Enjoy the only All-Suite Holiday Inn Resort in Orlando, Florida at the entrance to the WALT DISNEY WORLD Resort where Kids 11 and under eat free for breakfast and dinner! A Walt Disney World Good Neighbor Hotel, The Holiday Inn Resort Orlando Suites - Waterpark is located in the heart of Orlando, one mile from the Walt Disney World Resort theme parks. Complimentary, scheduled shuttle service is available. The resort is minutes from the Walt Disney World Resort area, Universal Orlando, SeaWorld Orlando, The Orange County Convention Center and the I-Drive entertainment district featuring ICON360. Our location is easily accessible to shopping at both Orlando Premium Outlets and Disney Springs. Our Orlando family resort features 777 spacious suites, free high-speed Internet access, microwave, mini-fridge, and 42" HDTVs. At the Holiday Inn Resort Orlando Suites - Waterpark, you'll enjoy two pools, the 4-D Experience, Bank Heist Laser Challenge, resort entertainment and Arcade. The resort's Marketplace is the hub for shopping, dining and entertainment with a gift shop, food court, full service restaurant and bar. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.