Customer Experience Concierge - US Based Remote

Customer Experience Concierge / Inside Sales (Remote)**

The ideal candidate will be available on the weekends.

**Position Summary:**

Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. the Partner Solutions team provides client specific support to manage business initiatives.

Anywhere Inc. has been designated a _Great Place to Work_ for two consecutive years, recognizing the companys commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the _Worlds Most Ethical Companies_ by the Ethisphere Institute for nine straight years.

We are seeking qualified candidates for our **Customer Experience Concierge** role. This role is responsible for providing exceptional service to our clients customers by answering questions, resolving issues, and providing information about products or services. This entails handling incoming phone calls and making outbound phone calls to assist with real estate services and selling products and/or services. This role may also be responsible for managing new properties received from our SFR business line which entails coordinating repairs, reviewing documents prior to submitting to our client, submitting offers and managing the property until closing. This individual must be detail oriented and have the ability to multi-task, working in multiple systems. This position is 100% remote from any location in the United States.

**Key Responsibilities:**

+ Customer Interaction via phone, email, text and chat

+ Maintain a thorough understanding of the real estate programs and services offered to effectively communicate benefits and features

+ Utilize sales techniques to enroll in programs or take advantage of services being offered

+ Establish and maintain positive relationships with consumers to ensure satisfaction and loyalty

+ Address and resolve complaints or concerns in a professional and timely manner

+ Navigate and operate various software systems to manage information, track sales and update records

+ Accurately enter and update information, ensuring all details are current and correct

+ Manage a portfolio of properties for our clients within our SalesForce database

+ Communicate with our Relocation Directors

+ Review broker updates for action needed

+ Work closely with other team members to ensure seamless service delivery and share best practices

+ Participate in training sessions to stay updated on new programs, sales techniques, and system updates

**Requisite Skills:**

+ 2-3 years business experience preferred

+ Real estate knowledge preferred

+ Strong interpersonal, verbal, and written communication skills

+ Proven sales experience with a track record of meeting or exceeding targets

+ Digital literacy and ability to navigate multiple systems

+ Strong attention to detail and problem-solving skills

+ A customer-centric approach with a focus on delivering high-quality service

+ Planning and organization skills; ability to multi-task in a fast-paced environment

+ Ability to relate to our clients and vendors in a professional and courteous manner

+ Regular and consistent attendance/punctuality

+ Embraces diversity and inclusion

Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywheres six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywheres owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.

Anywhere Real Estate Inc. ( **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estateBetter Homes and Gardens Real Estate ( ,Century 21 ( ,Coldwell Banker ( ,Coldwell Banker Commercial ( ,Corcoran ( ,ERA ( , andSotheby's International Realty ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

**At Anywhere, we are empowering everyones next move your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

+ Great Place to Work

+ Forbes World's Best Employers

+ Newsweek World's Most Trustworthy Companies

+ Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran