Patient Services Registration Clerk

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Additional Job Details

Remote Options (Fully Remote, Partially Remote, Client Onsite): ONSITE
If Onsite:
o Address: Baldwin Park CA 91706
o Parking Situation: Paid Employee Parking
o Dress Code: Business Casual
Will this worker work in a patient access building more than 50% of the time?: YES
Any Travel for this role?: NONE
Required Level of Education: H.S Diploma
Preferred Level of Education: HS Diploma
How many years of related experience are you looking for in your ideal candidate?: 1-3 and that they have worked in a hospital registration setting
Specific Systems Knowledge Required: Preferably Epic but not a requirement
Specific Systems Knowledge Preferred: None
Any Required Certifications?: NO
Expected Shift: 11pm to 7:30AM
Top Three things Worker will be doing: Collecting and entering Patient Demographics in the ED, getting signatures on required consents or regulatory forms, Verifying Third Pary Insurance coverage from various systems
Top Three Skillsets needed: Knowledge of third-party insurance verification process. Excellent Customer Service Skills. Basic knowledge of hospital registration requirements.
Flexible to work various shifts if needed at times

Job Description: (Job Summary: Acts as first point of contact for Client members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members/patients; responds quickly to meet member/patient needs and resolve problems. Job Requirements: Work experience involving public contact, clerical, reception. Work experience involving cash handling or cash balance or reconciliation to include one year of work experience using multiple business software applications simultaneously. High school graduation or equivalent. Must demonstrate strong customer service orientation, problem solving and verbal communication ability. Must enjoy constant public contact. Basic math proficiency. Ability to prioritize and multi task. Typing 25 WPM 10-key proficiency. Essential Responsibilities: Serves as Ambassadors for Client by exhibiting respectful, professional, courteous and friendly behavior towards and around our patients and members and supporting the member/patient experience. Greets and determines patient needs. Requests identification to properly register patient for services. Uses available resources to determine patient account status. Selects or creates the appropriate account type at time of registration for the following: benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance.

Education: High School
Interview Process: Phone interview first then panel face to face interview with Manager and Supervisor

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**