Provider Patient Concierge Rep

Provider Patient Concierge Rep

Sales/Marketing

13478

1809 National Avenue, San Diego, California, US, 92113

Monday - Friday ; 8:00am -5:00pm

Full-Time

Hybrid

USD $25.00/per hour

USD $28.00/per hour

Job Description

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)

Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.

Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.

Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.

Marketing Concierge

Provide Sales field calls to referring physicians

Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.

Provide set up and assistance with Physician Portal

Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events

Provide educational information and assisting in campaign roll-outs to selected providers and patients

Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)

If You Are:

Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.

You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.

You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

Ability to travel up to 50% during work week.

2 years in Medical, hospitality, Marketing/Public Relations industry preferred

Excellent customer service skills

At least 2 years experience in training and presenting information to groups/individuals

Strong organizational skills

Strong working knowledge of MS Word, Excel, PowerPoint

We Offer:

Comprehensive Medical, Dental and Vision coverages.

Health Savings Accounts with employer funding.

Wellness dollars

401(k) Employer Match

Free services at any of our imaging centers for you and your immediate family.

We are a Equal Employment Opportunity employer. Our policy is to provide equal employment opportunities to all applicants and employees without regard to race, religion, creed, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age, military and/or veteran status or any other basis protected by applicable law. If you need a reasonable accommodation for any part of the employment process (including the application, any testing, or interview process), please contact us by email at Talent Acquisition Department and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. We encourage all qualified individuals to apply for employment.

We consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, California Fair Chance Act, and the New York City Fair Chance Act, where applicable.

The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location, and training. Any listed pay scale is not a guarantee of a particular wage.