Member Services Receptionist - Community Aide

THIS IS A NON-CIVIL SERVICE POSITION CITY OF BALTIMORE, OFFICE OF COUNCIL PRESIDENT MEMBER SERVICES RECEPTIONIST - COMMUNITY AIDE POSTING DATE: 7/14/2025 STARTING PAY: $22.50/hourly Hours: Part-time, 20 hours a week, 1pm-5pm Monday-Friday Our Benefits This position does not offer benefits. Get to Know Us Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! Job Summary: The Front Desk Receptionist serves as the first point of contact for the Office of the President and plays a critical role in shaping the public's experience with the City. Daily, constituents, elected officials, city employees, and visitors engage with the office via phone, email, online platforms, and in person. It is essential that every interaction is handled with professionalism, accuracy, and warmth to ensure a lasting positive impression. The receptionist is responsible for greeting and assisting guests, providing accurate information, and directing individuals to the appropriate departments or resources on the first attempt. This role requires a solid understanding of the City's services, policies, and procedures to respond effectively to a wide range of inquiries. Strong communication skills, discretion, and a commitment to excellent customer service are essential, as the receptionist represents the tone and values of the President's Office and contributes directly to the efficiency and accessibility of city leadership. Essential Functions: Front Desk Receptionist Telephone & Communication Support Answer incoming calls promptly and professionally Record complete and accurate messages Route calls to appropriate staff, departments, or external agencies Coordinate internal and external conference calls, including distribution of dial-in information Mail & Package Handling Follow policies for incoming/outgoing mail Manage change-of-address notices and return mail procedures Attach account codes (Blue Slips) to outgoing mail Receive, inspect, and verify package contents; return or report damaged or missing items Sign for and distribute certified, registered, and express mail Office Equipment & Document Management Operate and maintain copier, scanner, and fax machines Maintain paper and toner inventory, and update staff scanner directory Distribute incoming faxes to appropriate staff Troubleshoot copier issues and coordinate repairs as needed General Office Support Perform morning opening and evening closing procedures Keep lobby, conference room, and shared areas clean and organized Monitor and restock general office and breakroom supplies (including water and coffee) Clean pantry refrigerator weekly Administrative Skills & Professionalism Perform data entry, document formatting, and mail merge functions Ensure documents follow office style guide Demonstrate courteous, professional, and service-oriented behavior Show a willingness to learn and adapt in a high-visibility role Minimum Qualifications: EDUCATION AND EXPERIENCE REQUIREMENTS High school diploma or GED LICENSE, REGISTRATION AND CERTIFICATE REQUIREMENTS N/A. KNOWLEDGE, SKILLS AND ABILITIES Proficient in data entry, spreadsheets, and word processing. Experience as a receptionist or strong desire to learn the role. Courteous, friendly, and professional in all interactions. Strong verbal and written communication skills. Excellent customer service and public-facing skills. Organized and able to manage multiple tasks efficiently. Detail-oriented with a polished and professional presence. Quick learner, adaptable, and able to solve problems independently. Reliable team player with a positive, proactive attitude. Additional Information Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. Probation All people, including current City employees, selected for this position must complete a mandatory six-month probation. Financial Disclosure This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER In the City of Baltimore we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more? Explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! Questions regarding the application process should be directed to the Department of Human Resources Office of Recruitment at ..., 711 (TTY), 7 E. Redwood Street, 16th Floor, Baltimore, MD 21202 or send an email to Recruitment