PT Door Host - Equipment Room

Equipment Room is looking for a Door Host who will exceed guest expectations in a multitude of tasks, including: welcome patrons, seat them at tables or in the lounge, and help to ensure the quality of the facility and service while creating a warm, engaging, and exciting social scene.

About our Company:

Equipment Room, the Bunkhouse private basement hideaway - in the old equipment room beneath the Hotel Magdalena on Music Lane - is an intimate space that houses one of Austin's most special record collections played on custom vintage hi-fi equipment. Blending Japanese Jazz Kissa culture with our Texas take - Equipment Room feels like a wholly new, yet very familiar experience. It's the place we've been dreaming of for quite some time. So whether you come to listen to our collection, or for cocktails, food and conversation - all are welcome at Equipment Room.

Equipment Room is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San Jose, Hotel Saint Cecilia, Austin Motel, Jo's Coffee, Hotel Magdalena and Summer House on Music Lane, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana in San Antonio; and Hotel San Cristobal and Benno in Todos Santos, Mexico with plans for expansion and future projects throughout the U.S. and Mexico.

Knowledge, Skills, and Abilities:

• High School diploma or general education degree (GED). College Degree preferred
• Six (6) months related experience in hospitality or service industry
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to understand other computer programs (i.e. Property Management System)

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Responsibilities:

• Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Provide guests with menus
• Greet guests and seat them at tables or in waiting areas
• Assign patrons to tables suitable for their needs
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints
• Receive and record patrons' dining reservations
• Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Inform patrons of establishment specialties and features
• Direct patrons to waiting areas such as lounges
• Operate cash registers to accept payments for food and beverages (if applicable)
• Prepare cash receipts after establishments close
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
• Assist in training other Hosts and Hostesses
• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.