Host/ess Freedom Beat

POSITION SUMMARY: It is the primary responsibility of the Host person to greet and seat guests and assist Food Servers, and Food Runners as it relates to guest contact and table information. All duties are to be performed in accordance with departmental and Company policies, practices, and procedures.

POSITION RESPONSIBILITIES/DUTIES:

• Greet and seat guests in a gracious manner and distribute business among Food Servers equally and as fairly as possible.
• Monitor guests that are seated, and immediately respond to guest's needs or request of first contact.
• Assist in accepting reservations, if applicable; answer phone in a hospitable manner and confirm with a manager if large parties can be accommodated.
• Check on the billing status of casino, room, bill back, and coupon and comp numbers to assist in closing of checks.
• Direct Food Servers, and Food Runners in their work procedures and performance and assist them in their tasks as it relates to billing, guest requests or guest information.
• Assist Restaurant Assistant Manager in controlling intermission scheduling for all dining room staff and assure that they are properly relieved.
• Maintain complete knowledge of entire menu and proper food handling presentation and service.
• Arrange the opening reports, floor plan and checks.
• Wipe and clean all menus nightly.
• Maintain the proper supplies for the host stand and podium; clean and/or dust host stand and podium.
• Maintain and make copies and stock host folder.
• Clean and maintain all food and beverage menus.
• Advise Manager of any complaints that a guest may have.
• Perform other job related duties as assigned.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

None

EDUCATION AND/OR EXPERIENCE:

Preferred:

• At least 2 years of previous experience as a Host in a high volume restaurant or any customer service related field.
• Previous experience working in a similar resort setting.

CERTIFICATES, LICENSES, REGISTRATIONS:

Health Card

KNOWLEDGE/SKILLS/ABILITIES:

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.