Patient Care Concierge

Patient Care Concierge Hedfirst Boise, ID, US 2 days ago Quick Job type Full-time Remote Quick Job description At Hedfirst, our ambition is bold : to become a leading digital-native provider of comprehensive care in the country. We aim to set a new national standard by fusing advanced AI technology with truly human-centered care, creating a seamless, transformative experience for both patients and providers. We're not just building a new platformwe intend to help shape the future of healthcare, where technology amplifies empathy and clinical excellence. We deliver comprehensive care through a blend of AI-powered insights and genuine human connection. Our mission : enhancenot replacethe relationship between patients and healthcare providers. We believe the future of healthcare lies in clinical expertise delivered with compassion, powered by intelligent technology. We're currently in the midst of a major platform evolution and will be launching our enhanced experience soon. Our website will be updated to reflect our new positioning as we roll out these innovations. The Role We're seeking a unique individual to serve as our Patient Care Concierge - AI Enhanced Health Communication a role that doesn't exist anywhere else in healthcare. You'll be the bridge between breakthrough AI medical insights and meaningful human connection, helping patients understand complex health information while providing the emotional support and guidance they need. What Makes This Role Unique AI Collaboration Partner : Work directly with medical AI to synthesize complex health data into clear, actionable patient communications Content Creator : Transform clinical AI outputs into compelling, empathetic patient education materials Health Detective : Help patients connect dots between symptoms, lifestyle factors, and potential solutions Innovation Pioneer : Help shape how AI-enhanced healthcare feels human, warm, and trustworthy Key Responsibilities Primary Focus : Real-Time Patient Communication Respond to patient messages, questions, and concerns throughout the day with empathy and expertise Provide timely, personalized guidance on health questions, test results, and treatment plans Manage multiple patient conversations simultaneously while maintaining quality and care Triage patient concerns and escalate urgent matters to medical providers immediately Human-AI Collaboration Partner with AI systems to enhance patient assessments and care recommendations Synthesize AI-generated insights into clear, empathetic patient communications Develop prompting strategies to optimize AI outputs for patient understanding Bridge the gap between complex medical data and human comprehension Advanced Patient Advocacy Provide white-glove support throughout patients' health journeys Help patients prepare for and understand their AI-enhanced medical assessments Guide patients through complex health decisions with empathy and expertise Recognize when to escalate concerns to medical providers Content & Communication Excellence personalized patient education materials based on AI insights Craft compelling health communications that inspire action and reduce anxiety Develop templates and frameworks for consistent, high-quality patient interactions Ensure all communications maintain medical accuracy while remaining accessible Work Environment Reality Check Startup pace : Fast-moving environment where priorities can shift as we grow and evolve High-volume messaging : You'll handle dozens of patient conversations daily Emotional labor : Patients often come to us worried, confused, or frustrated Fast-paced : Healthcare doesn't wait - patients need timely, thoughtful responses Technology-dependent : You'll be working with AI tools throughout your day Continuous learning : Healthcare and AI are both rapidly evolving fields Why This Role Matters Traditional healthcare often leaves patients confused, anxious, and uninformed. Our AI-enhanced model generates unprecedented insights about each patient's health, but those insights need a skilled human to make them meaningful, actionable, and comforting. You'll be that crucial human elementthe one who ensures breakthrough medical AI serves human healing. Requirements Required Experience & Skills 3+ years in health coaching, patient advocacy, wellness education, or related field Broad health knowledge : Understanding of common conditions, treatments, and wellness principles Technology comfort : Quick to learn new tools and platforms Excellent writing skills : Can create clear, engaging health communications Emotional maturity : Knows when to support vs. when to escalate to providers Communication stamina : Comfortable with high-volume, real-time patient messaging throughout the day Multitasking ability : Can manage multiple patient conversations while maintaining quality and empathy Essential Qualities Health Passionate : Deep curiosity about wellness, emerging treatments, and preventive care AI Curious : Excited about technology's potential to improve human health outcomes Emotionally Intelligent : Natural ability to comfort, guide, and support people through health challenges Communication Gifted : Can translate complex information into clear, actionable guidance Innovation Minded : Thrives in ambiguous, fast-changing environments Preferred Qualifications Degree in psychology, health sciences, or related field Health coaching certification (e.g., NBC-HWC, ACSM) Experience with telehealth or digital health platforms Background in content creation or health communications Familiarity with AI tools and prompting techniques Experience in high-volume customer communication roles (chat support, telemedicine, etc.) Remote Work Requirements This is a fully remote position. Candidates must have : Reliable high-speed internet connection Dedicated, quiet workspace suitable for patient consultations with appropriate background Benefits Compensation & Benefits Attractive annual salary Fully remote working model with support for home office setup Flexible work hours within standard business hours Opportunities for professional growth Access to state-of-the-art healthcare technology Dynamic learning environment Why You'll Love This Opportunity Pioneer Role : You will be among the first to shape the future of AI-integrated telehealth with premium service Significant Impact : Play a direct role in enhancing patient health outcomes and experiences Work-Life Harmony : Enjoy a fully remote role with adaptable scheduling Ongoing Learning : Frequent engagement with the latest advancements in AI and telehealth Creative Autonomy : Chance to influence the way we present complex health information Opportunity for Advancement : Join at the ground level of a rapidly growing healthcare startup Personal Connection : Engage in meaningful daily interactions with patients seeking improved health a job alert for this search Patient Concierge Boise, ID, US