Receptionist

Summary: Supports the mission of the company by playing an integral part in our customer experience by serving as initial contact for all callers and visitors. Exhibits a self-driven, professional presence in a fast-paced environment.

Duties and Responsibilities:

• Answers, screens, and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employees or voicemail.
• Clears messages each morning and delivers them to appropriate employees
• Meets and greets all visitors; determines their needs and directs them to the appropriate employees/locations
• Responds to visitors, clients, and employees in a courteous and professional manner.
• Prepares and forwards outgoing mail and packages.
• Composes routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
• Organizes and maintains file systems.
• Assists with maintaining supplies, arranging for equipment maintenance, and keeping the reception area and breakroom organized.
• Prepares and maintains meeting and conference room calendars.
• Assists with set-up/tear-down of onsite and offsite events.
• Performs other related duties as assigned by management.

Education and Experience:

• High school diploma or equivalent
• One (2) year of office administration experience, preferred

Skills and Abilities:

• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to perform diversified clerical functions and basic accounting procedures.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Accurately type a minimum of 45 wpm.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Must be able to speak, read, write, and understand English.
• Bilingual skills are a plus.
• Professional appearance and demeanor.

Competencies:

• Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism-- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability-- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality-- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Frequently required to manipulate items up to 25 pounds
• Other as expected in a typical office work environment

All employees work in a culture of continuous improvement and are expected to support our mission. Employees must be able to clearly articulate our vision, actively participate in outstanding customer service, strive to continuously build knowledge and skills, and accept responsibility for their own actions.