Patient Services Representative / Greeter

Career Opportunity: Patient Services Representative / Greeter

Location: Lincoln Heights - Cincinnati, OH

Organization: The HealthCare Connection

Are you passionate about providing excellent customer service in a healthcare setting? Join The HealthCare Connection as a Patient Services Representative / Greeter, where you'll play a vital role in ensuring a positive experience for every patient who walks through our doors.

As the welcoming face of our Lincoln Heights Health Center, you'll support patients throughout the front desk registration process. We're looking for a customer-focused individual who thrives in a fast-paced environment and is committed to health equity for all.

Key Responsibilities:

• Greet and register patients upon arrival
• Verify and update patient demographic and insurance information
• Collect payments and co-pays for services
• Schedule, confirm, cancel, and reschedule appointments
• Assist patients with forms and paperwork
• Work with the Finance department regarding patient balances
• Support administrative and reporting tasks as needed

Qualifications:

• 1-3 years of experience in a clinical or medical office setting (front desk, registration, or scheduling roles preferred)
• Proficiency in Microsoft Office and computer systems
• Familiarity with EHR systems; NextGen experience is a plus
• Ability to multitask in a busy environment with frequent interruptions
• Strong communication and interpersonal skills
• Resume must be attached to be considered

About Us:

The HealthCare Connection (THCC) is a non-profit Federally Qualified Health Center (FQHC) serving the underserved, underinsured, and uninsured residents of northern Hamilton County since 1967. As Ohio's first community health center, we are committed to advancing health equity and connecting all individuals to quality care-regardless of income or insurance status.

Why Join Us?

We offer a supportive team environment and a mission-driven culture, along with comprehensive benefits:

• Medical, Dental, Vision, Life, and Disability Insurance
• 403(b) Retirement Plan
• Generous Paid Time Off (PTO)
• 10 Paid Holidays annually
• Ongoing training and career development

Apply Today!

Visit to learn more and submit your application.

The HealthCare Connection is an Equal Opportunity Employer and Drug-Free Workplace. We encourage applicants from diverse backgrounds to apply.