Front Desk Agent - Franchise

Job Requirements

The Front Desk Assistant supports the day-to-day operations of the front desk to ensure guests receive exceptional service. This role works under the supervision of the Front Desk Manager to carry out check-ins, check-outs, guest requests, and routine front office tasks. The assistant helps maintain brand standards while delivering a welcoming and professional experience to all guests.

Work Experience

1. Guest Hospitality & Contentment

Welcome guests cordially and professionally upon arrival and departure.

Assist with registrations, departures, room adjustments, and guest needs.

Offer precise details about hotel facilities, services, and nearby attractions.

Handle guest queries or issues and escalate unresolved matters to the Front Desk Manager or supervisor.

2. Assistance for Front Desk Operations

Adhere to correct procedures for room allocations and key distribution.

Keep the front desk and lobby areas tidy and well-organized.

Support in overseeing daily arrivals, departures, and special requirements.

Ensure precise input of guest information and billing details in the system.

3. Team Collaboration & Communication

Collaborate effectively with other front desk personnel and departments such as housekeeping and maintenance.

Report guest concerns, maintenance issues, or unusual incidents to the Front Desk Manager.

Participate in continuous training sessions and adhere to all hotel policies and Hilton brand standards.

Maintain a professional demeanor and behavior at all times.

4. Administrative & Daily Responsibilities

Assist in managing cash, credit card transactions, and end-of-shift reconciliations under supervision.

Arrange and manage guest materials like room keys, welcome packets, and invoices.

Replenish front desk supplies and inform the manager when stock is running low.

Complete assigned checklists and shift duties thoroughly and punctually.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotels employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.