Bell Captain - Cloister Guest Services (Full-Time) Starting at $16.35/hr, plus tips

As a Bell Captain at Sea Island, you deliver extraordinary guest experiences every day. You are a gracious ambassador for Sea Island with every
interaction. You are always warm and welcoming helping to set the tone for friendly and attentive guest services as you lead and supervise bell
Stand, Doorperson and Valet operations and team members. As a leader within our Guest Services team, you live and share your passion for
genuine hospitality in your commitment to enriching lives. You are vital to Sea Island’s culture of delivering meaningful, memorable experiences.

You enthusiastically direct and lead guests to appropriate locations, assisting with luggage and personal belongings, as you explain and show
property amenities enroute. You also drive company vehicles attentively and safely as you transport guests in cars or golf carts. You maintain
sensitivity and discretion when entering the guest’s private space, as you review the features and scan the room to see that it is fully stocked
and meticulously prepared. You confidently handle guest calls and requests, as you maintain a situational awareness of guests in common areas
and see to their comfort and safety. As a key team leader, you exhibit a high level of coordination, communication, and teamwork within related
service teams. You take pride in keeping all work areas and vehicles clean and safe.

Job Essentials:

• Consistently follow your team’s processes and procedures, including standards for quality, timing, attendance,
  safety and appearance.
• Maintain knowledge of Sea Island’s properties, services, and offerings, and enthusiastically share this
  information with guests and members.
• Help resolve service issues in a timely and positive way, following-up on issues as needed.
• Willing and timely execution of other duties as delegated by leadership.

Job Requirements:.

• Two years or more experience delivering excellent guest services in a luxury resort environment desired
• Strong leadership ability and related experience helpful
  Possess and maintain valid Georgia driver’s license, and maintain all Sea Island driver requirements
• Confident use of standard office equipment, Microsoft Office programs, and peripherals
• Physical strength and stamina to perform a Bell Captain role in a high-pressure environment, maintain ongoing,
  prolonged physical activity throughout a scheduled shift to include lifting 50 pounds, working in indoor, outdoor,
  comfort with noise levels, electrical, chemical, and fume hazards with or without a reasonable accommodation
• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, stretch, bend, push, pull, and walk for prolonged
  periods
• Timeliness and flexibility – you agree to work a flexible schedule. We work at peak business hours, which for us
  includes weekends, early mornings, evenings, and holidays
• Strong communication skills in English, both written and verbal