Front Desk Coordinator

Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the lowcountry to operate a physicians practice and three nationally certified and state licensed endoscopy centers. Our team includes ten outstanding Board Certified Gastroenterologists, with a combined experience of over 100 years of treating patients.

We value the health, service, and satisfaction of our patients above all else.

Duties& Essential Job Functions

• Welcomes and greets all patients and visitors
• Registers patients according to established protocols
• Assists patients with completing all necessary forms and documentation
• Ensures patient information is accurate in the electronic medical record including billing information
• Informs patients of the office's policies and procedures
• Collects co-pays and payments
• Ensures the reception area is well-maintained, neat, and clean
• Facilitates patient flow by notifying the clinical staff of the patient's arrival, being aware of delays and communicating with patients and clinical staff
• Answers phone calls with proper phone etiquette and transfers when appropriate
• Ensures the front desk is adequately stocked with office supplies by anticipating inventory needs, placing orders and monitoring office equipment
• Scans documents into the patient's electronic medical record when appropriate
• Prepares patient packets by printing and affixing name labels
• Reconciles schedules for the next day
• Protects patient confidentiality by making sure Protected Health Information is secured

• High school diploma or equivalent (College education-preferred)
• 2 years of healthcare experience preferred
• Knowledge of medical terminology
• Work independently
• Manage multiple priorities
• Outstanding customer service skills
• Experience with high patient volume
• Professional etiquette and ability to communicate clearly and effectively
• Ability to exercise tact under pressure
• Ability to work in a team environment and effectively contribute as a member of a team
• Excellent time management and organizational skills
• Strong attention to detail
• Computer literacy-required

Work location: 2001 2nd Ave., Summerville, SC 29486

Are you looking for a new career? Charleston GI is a great place to work. Highly rated on Glassdoor and Indeed. We work together as a team to be successful.

Are you looking for a job where you enjoy coming to work each day? Consider applying today!