Hotel Guestroom Attendant

WHAT WE ARE LOOKING FOR:
Responsible for ensuring that guests have a clean, well-stocked, comfortable environment to spend their time during vacations or business travel. They thoroughly clean guestrooms according to specified standards, and ensure overall guest satisfaction. WHAT WE EXPECT FROM YOU:

• Maintain complete knowledge of correct maintenance and use of equipment
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Ensure security of any assigned keys, beeper, and radios
• Review assignment sheet and update completed assignments always checking with Housekeeping Supervisor for additional assignments throughout the shift
• Organize and prioritize daily assignments
• Review assigned area and complete general removal of any trash or debris on floors
• Check assigned floor closets and complete linen requisition to replenish linen supplies
• Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram
• Maintain cleanliness and organization of floor closets
• Clean designated areas with proper chemicals, tools and equipment
• Transport any Room Service trays/items in guest hallways to service elevator landings
• Inspect condition of all furniture for tears, rips and stains and report damages to Housekeeping Supervisor
• Inspect condition of planters and plants; remove debris, polish planters
• Empty trash containers, ashtrays and ash urns in all assigned areas
• Remove trash; debris and cobwebs from all assigned areas
• Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas
• Report any damages or maintenance problems to the Housekeeping Supervisor
• Turn over any lost and found items to the Housekeeping Supervisor
• Ensure security of guest room access and hotel property
• Make up cribs and rollaway beds; transport to designated rooms
• Stock Housekeeping department supplies
• Assist Lobby Attendant as assigned
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Complete all required Appraisals
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e.: Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company's emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Support Southern Management's Mission, Vision, and Values
• Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
• Contribute to team/company engagement efforts
• Perform other duties as assigned by Manager and/or Supervisor

JOB KNOWLEDGE & SKILLS:

• Perform job functions with attention to detail, speed and accuracy
• Maintain confidentiality of guest information and pertinent hotel data
• Knowledge of proper chemical handling
• Previous guest relations training
• Exert physical effort in lifting/transporting at least 75 pounds or more.
• Push/pull carts or equipment up to 250 pounds.
• Endure various physical movements throughout the work areas
• Must be able to reach above head and shoulder height to perform job duties
• Must be able to stand and exert well-paced mobility for up to 8 or more hours in length
• Work environment -- Guest Rooms, Guest and Service Corridors, Vending Areas, Guest Laundry. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software:
  -[Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc.]

• 2 years demonstrated cleaning/housekeeping experience, preferably in a hospitality environment
• High School Diploma or equivalent required