Lead Guest Service Agent

JOB SUMMARY:

Greets and checks in/checks out Harrahs/Caesars Republic hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount. Provides assistance and on-the-job work direction to Guest Service Agents.

KEYJOB FUNCTIONS :

Reinforces department procedures andguides Guest Service Agents

Oversees the administration of roomassignments, room departures, guest account charges and payment receipts.

Provides administrative officeassistance.

Provides input to supervisors for theperiodic reviews of assigned personnel.

Acts as liaison to housekeeping onGraveyard Shift to ensure smooth downtime operations.

Generates and analyzes pre-downtimereports.

Maintains manual rack of hotel duringdowntime each night.

Replies to Internet reservationinquiries.

Serves as liaison to IT to execute thedate roll and to post room and tax.

Maintains daily occupancy reportstatistics.

Processes Travel Agent commissionpayments.

Qualifications:

EDUCATION and/or EXPERIENCE:

HighSchool Diploma or equivalent preferred

QUALIFICATIONS:

Literate and fluent in English

Ability to type minimum of 35 WPM

Excellent guests service skills

Ability to handle difficult orstressful situations with tact and diplomacy

Working knowledge of Word and Excel

Good communication skills

Above average mathematical skills

Ability to maintain a professionaldemeanor in stressful situations

Demonstrated leadership skills

Must be self-reliant and resourceful

Ability to demonstrate a pleasant andenthusiastic demeanor at all times.

Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:

Must be able to stand for long periods of time (4 hours).

Visual and auditory range must include immediate environment.

Mobility to move about the property

Must have the manual dexterity to operate a computer and other necessary office equipment.

Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).