Hotel Front Desk Clerk

Essential Duties and Responsibilities

Include, but are not limited to:

• Greets, registers, and assigns rooms to hotel guests
• Verifies guest identification and establishes how the guest will pay for their accommodations
• Issues room keys and relays instructions to bellhops
• Keeps records of room availability and guests' accounts on computer
• Computes bills and collect payments
• Makes and confirm reservations
• Answers PBX calls and routes call to proper extension
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
• Advises housekeeping staff when rooms have been vacated and are ready for cleaning
• Contacts housekeeping or maintenance staff when guests report problems
• Performs simple bookkeeping activities, such as balancing cash accounts
• Records guest comments or complaints, referring guests to supervisor, if needed
• Assists guests as needed with purchase at the gift shop
• Keep the gift shop stocked with merchandise, as needed
• Performs other duties as assigned