Front Desk Coordinator, Dental, Knoxville

Front Desk Coordinator, Dental, Knoxville

Department:
Dental Clinic

Position Category:
Staff Full Time

Job Description:
The Front Desk Coordinator at the LMU Dental Clinic manages patient interactions and administrative tasks. Responsibilities include verifying patient financials and Medicaid status, processing check-ins and check-outs, and collecting fees from self-pay patients. The coordinator also assists with CareCredit financing, maintains accurate financial records, and updates patient accounts with a focus on posting and accuracy in EHR software.

This role requires effective communication with dental staff and students, strong teamwork, and excellent customer service skills. Proficiency in Electronic Health Record management is essential. Top priorities include ensuring compliance with privacy regulations and maintaining accurate patient records.

Required Qualifications:

• High school diploma or equivalent.
• 2 years experience in a medical or dental office setting.
• This position is sedentary, requiring extended periods of sitting with occasional walking and standing.
• Tasks may involve lifting no more than 25 pounds and occasionally carrying items like files or office supplies.
• Able to multitask and prioritize tasks in a fast-paced environment

Preferred Qualifications:

Physical Demands:

Campus:
LMU Tower

Job Duty Job Duty:
Greet patients as they arrive and provide a welcoming environment

Job Duty:
Assist patients in filling out forms and obtaining necessary signatures

Job Duty:
Answer phones and schedule patients for dental screenings or treatment, addressing patient questions and concerns both in person and over the phone.

Job Duty:
Confirm patient financials before treatment is rendered; uphold clinic policy and procedures regarding payment at the time of service.

Job Duty:
Verify active Medicaid status on the day of the patients appointment

Job Duty:
Send and receive emails and faxes as needed to facilitate patient care and team communication

Job Duty:
Ensure all necessary patient documentation is completed and accurate, scan signed documents into patient electronic health record ( EHR ) software profile

Job Duty:
Process patient check-ins and check-outs efficiently and accurately using EHR software

Job Duty:
Assist patients with CareCredit financing. Reconcile end-of-day collection reports with credit card receipts and petty cash

Job Duty:
Print student documents and patient forms as needed

Job Duty:
Keep the reception area clean and organized; order office supplies as needed

Job Duty:
Communicate with dental staff and students about patient arrivals and specific needs

Job Duty:
Assist with monitoring student attendance

Job Duty:
Collaborate with co-workers on patient scheduling, security processes, and patient management needs in the dental school setting

Job Duty:
Display a keen ability to multi-task, being a self-starter who consistently takes the initiative

Job Duty:
Ensure front office compliance with all CDC infection control, OSHA , HIPAA and state/federal debt collection regulations

Job Duty:
Actively participate in emergency protocols for codes and drills (medical, security, fire, weather, safety, etc.) Maintain BLS CPR healthcare certification

Posting Detail Information Posting Number:
S04219P

Job Open Date:
02/26/2025

Job Close Date:
09/30/2025

Open Until Filled:
No

Special Instructions Summary:

About the Institution:
Lincoln Memorial University is a values-based learning community dedicated to providing educational experiences in the liberal arts and professional studies. The main campus is located in Harrogate, Tennessee. For more information about employment opportunities, contact the Office of Human Resources at ... or ... .

AA/EEO Statement:
Lincoln Memorial University is an Equal Opportunity education institution. Lincoln Memorial University prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, veteran status, military status, pregnancy, sexual orientation, marital status, parental status, gender, gender identity, gender expression, and genetic information in all University programs and activities.

Background Check Statement:
The University will conduct criminal background checks on all employees. Background checks may include but are not limited to confirmation of the individuals identity, credit information, motor vehicle driving record, review of an individuals criminal conviction record (if any), verification of any license, and certificate or degree required for the position.

Quicklink for Posting: