Table Games Craps Dealer

Location

DDC - Tucson, AZ

Shift

Starting Pay

$15.00/HR Plus Tips

Category

Casino Games/Slot Technology Operations

Employment Status

Full-Time

Table Games Craps Dealer 11721

DDC - Tucson, AZ

Job Description:

Position Summary:

Under direct supervision of the Table Games Floor Supervisor and the Table Games Craps Floor Supervisor, deals accurately, professionally, and proficiently all Table Games offered by the Tohono O'odham Gaming Enterprise (TOGE) to guests while creating a fun, friendly, and courteous environment for all guests.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

Practices and promotes Outstanding Guest Service, to both internal as well as external guests

Proactive in anticipating guests needs striving to provide memorable service experiences

Arrives on property to work in complete uniform well-groomed appearance and clean hygiene

Presents a polished and professional image at all times

Basic knowledge of other games and services offered by TOGE at each property

Provides a friendly, fun, harmonious atmosphere for guests

Demonstrates strong knowledge of all Table Games offered by TOGE

Routinely strives to build and achieve guest satisfaction

Demonstrates the ability to control games

Complies with department, casino, gaming regulatory policies, procedures, and internal controls

Deals at the department mandated game pace (hands per hour) for all guests

Ensures payouts are made quickly and accurately

Maintains confidentiality regarding customer play

Communicates effectively with all co-workers and all guests

Checks with the Table Games Floor Supervisor, Table Games Craps Floor Supervisor, or Table Games Shift Manager prior to the beginning of shift change

Ensures game protection and safeguards company assets

Verifies cards are free from marks and/or imperfections

Attends regular scheduled staff meetings

Responds to guest's requests/concerns while maintaining integrity of game

Assists in maintaining the cleanliness of the Table Games area

Contributes to a team effort and accomplishes related results as required

Performs other duties as assigned

Job Requirements:

Minimum Qualifications:

Education and Experience

High school diploma or GED, must successfully pass dealing audition. A minimum of two (2) years of experience as a casino dealer with the game of Craps. Will be required to deal all primary and non-primary games primary game is defined as Blackjack, Roulette, and Baccarat; non-primary is defined as all other table games offered by TOGE not designated as a primary game. Must be 18 years of age or older. Must demonstrate proficiency in the English language and math skills. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

Knowledge, Abilities, Skills, and Certifications

Ability to practice the principles of public relations and outstanding guest service

Extensive knowledge and ability to deal all table games offered by TOGE

Extensive and complete knowledge of Internal Controls

Ability to communicate effectively in the English language, both verbally and in writing with Team Members and the general public

Ability to apply basic mathematical skills

Ability to appropriately manage stressful situations, occasionally dealing with irate customers

Ability to perform duties in a professional and positive manner

Ability to obtain and maintain gaming license

Skill in handling cards, gaming cheques and cash

Ability to deal at Department mandated game pace (hands per hour)

Physical Demands

While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit and walk; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds. Team member must be able to spend a significant amount of time twisting and turning with upper extremities extended across gaming table.

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required.