Guest Room Attendant-Seasonal (Caesars Atlantic City)

ESSENTIAL FUNCTIONS:

Consistently demonstrates superior customer service skills by displaying outlined service behaviors.

Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm

from one interaction to the next. Creates an atmosphere of luck and celebrates guests wins. Is ready to

serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly

verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and

effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card

membership. Provides a warm farewell and thanks guests for visiting.

Responsible for cleaning and servicing an assigned number of rooms per day. Signs out floor key and

reports to assigned section. Strictly adheres to key control policies. Loads cart following standard

procedures and reports linen and supplies used. Cleans guest rooms following housekeeping procedures.

Accountable to Housekeeping Office regarding guests room status. Deals with guests in a friendly

manner, providing service and information when possible; contacts supervisor when unable to fully handle

guests needs to ensure proper handling. Reports any discrepancies in room status to Supervisor. Reports

repairs needed in work area to Supervisor. Signs in key and turns in reports to Supervisor at end of shift.

Completes special assignments for the Supervisor Housekeeping as requested.

EDUCATION/SKILLS/EXPERIENCE:

Ability to read, write and speak English. Physically strong. Open minded and willing to learn. Must be

able to make decisions and work well with others. On the job training provided.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated

with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or

to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload,

rush jobs, or technical developments).