Room Service Attendant (Server) - The Historic Cavalier Hotel

Overview

Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of Hilton standards and profit maximization

Responsibilities

Level One

Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by IHC Standards

Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines

Set-up and deliver all VIP amenities

Service all hospitality suites in accordance with BEO and established policy and procedures

Complete all shift sidework as outlined in the hotel's operating policies and procedures

Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor

Perform all cash handling responsibilities in accordance with IHC policies and procedures

Maintain all inventory of needed supplies

Answer the telephone and take all customer orders in accordance with operating policies and procedures

Perform special projects and other responsibilities as assigned.

Participate in task forces and or committees as required

Set-up & deliver all food & beverage orders in accordance with established guidelines, procedures & policies as prescribed by IHC Standards.

Conduct floor sweeps & retrieve all food & beverage trays in order to maintain established sanitation guidelines.

Set-up & deliver all VIP amenities

Service all hospitality suites in accordance with BEO & established policy & procedures.

Complete all shift sidework as outlined in the hotel's operating policies & procedures.

Respond to customer needs, issues, comments & problems to ensure a quality experience & enhance future sales.

Perform all cash handling responsibilities in accordance with IHC policies & procedures.

Maintain all inventory of needed supplies.

Answer the telephone & take all customer orders in accordance with operating policies & procedures.

Successfully complete all other duties as assigned.

Qualifications TypeQualificationEducationAbility to read, write, and communicate in EnglishExperienceOne year of employment in a related field with this company or other organization(s) preferred but not necessarySkillEnglish communication skills. Hospitality skillsEducationHigh School Diploma or Equivalent PreferredExperiencePrevious restaurant or hotel experience desiredSkillAbility to multi-task