Guy Fieri's Restaurant & Bar Food Runner (FT) (Horseshoe Tunica)

Help bring Flavortown to Mississippi. Join our team that enjoys a friendly, fast-paced work environment that strives to make every experience memorable for our guests.

JOB SUMMARY:

Responsible for providing outstanding customer service to guests by greeting, taking order, delivering food, and bussing while using service initiatives.

KEY JOB FUNCTIONS :

• Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while delivering the order to guests, and bussing and cleaning of dining area.
• Remove dirty dishes, glassware, and flatware from tables and countertops, transports to dish area, and maneuvers carts in confined spaces.
• Responsible for the monitoring and replenishing of all food and beverage products in work area by stocking counters.
• Change out pop bibs as needed throughout shift.
• Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.
• Partners with culinary team to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.
• Maintains all equipment in proper fashion.
• Recognizes Diamond and Seven Stars guests and ensures they receive the appropriate service.
• Knows and promotes current hotel and casino events and programs and can give guests directions to all areas.
• Adheres to regulatory, safety, departmental and company policies.
• Supports safety and accident prevention programs (non slip footwear, proper lifting).
• Accountable for meeting or exceeding all State of Mississippi and Horseshoe sanitation requirements (ServSafe).
• Presents oneself as a credit to Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

EDUCATION and/or EXPERIENCE:

• High school diploma, GED or comparable experience preferred.
• Previous cash handling/customer service experience preferred.

QUALIFICATIONS:

• Must be able to perform multiple tasks simultaneously.
• Must be a team player.
• Good oral communication skills including tact when dealing with difficult customers, must be able to communicate in English to respond to guests as needed.
• Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards.
• Able to be on feet for entire shift.
• Ability to constantly lift up to 30 lbs. Ability to frequently lift up to 60 lbs.
• Ability to push/pull carts weighing up to 90 lbs.
• Mobility to move quickly and easily throughout the restaurant and kitchen areas.
• Ability to grasp, finger dexterity, hand-eye coordination.
• Ability to hear and use visual inspection.
• Ability to stand, walk, bend, squat, reach and climb stairs.

WORK ENVIRONMENT:

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be able to work in a fast paced environment.
• Must be flexible with schedule, including nights, weekends, and holidays as required.