Poker Dealer - Part Time (Harrah's Atlantic City)

ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Conducts assigned poker game according to procedure. Exchanges cash for gaming chips according to procedure. Controls pace of the game. Informs the Casino Games Supervisor of any request or unusual play. Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures. Participates in the supervision, operation and/or support of Harrahs multi-casino Bad Beat system. EDUCATION/SKILLS/EXPERIENCE: Must possess a certificate of completion from an accredited NJ Dealers School or equivalent. Skills required for game. Either prior dealing experience or experience acquired in Dealers School. Bending mobility required. Must be able to speak fluently, and understand English. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).