Residential Life Desk Attendant

Indiana State University
Terre Haute, Indiana
Full Time

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Please see Special Instructions for more details.

Candidates must be able to attend required desk training, which will occur August 11-14 for Fall 2025 semester desk shifts. Candidates will be send follow up email for final consideration of hiring.

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link:

Position Details

Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants

Candidates must be able to attend required desk training, which will occur August 11-14 for Fall 2025 semester desk shifts. Candidates will be send follow up email for final consideration of hiring.

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link:

Notice of Vacancy Number ST2400604 Job Title Residential Life Desk Attendant Job Category Regular Student Job Job Type Regular Student Jobs Position Class Code 82100 Student Employee Student Pay Grade 999 Hourly Wage/Salary 10.00 Job Summary/Basic Function

Working and providing customer service at one of the Residential Life Hall or Apartment Front Desks.

Specific Responsibilities

Primary employee staffing the building front desk to support building security, customer service, responsible for assisting with mail/package processing, and utilizing system to properly distribute package and other resources or keys.

Work Schedule

Primary Desk Hours are between 10:30am-10:30pm, with additional evening hours mornings and evening depending on assigned desk. Assigned shifts are 2 hour blocks, which start on the even hours.

Desired Start Date 08/11/2025 Open Date 04/01/2025 Close Date 06/20/2025 Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study

Indiana State University student enrolled in at least 6 credit hours.

Preferred Relevant Education and Experience

Must be enrolled student at Indiana State University.

Supervisory Responsibilities This job has no supervisory responsibilities. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to learn and retain information, Able to multitask, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required, Work effectively with a diverse community Other Knowledge, Skills and Abilities NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Job Duties

Essential Duties and Responsibilities

All desk staff must complete training to maintain their position.

Create a welcoming environment to the residence hall using excellent customer service
Maintain positive working relationships with students, staff, guests, and the public
Perform basic administrative work as requested by supervisor, Desk Manager or Graduate/Professional staff
Log pertinent communications received by staff that impact the processes, community, or behaviors of the team
Document policy violations and contact proper professionals (followed by filling out paperwork such as logging communications or providing an incident summary as needed or requested by supervisor)
Follow lockout key process (includes distribution, contacting supervisors or other staff as defined by protocol) in StarRez system
Log mail and packages according to dictated protocols
Contact appropriate response team members as needed (i.e. Student Staff or Head Staff on Duty, Public Safety) according to outlined Residential Life processes
Keep in contact with supervisor, notifying them of any pertinent information that impacts the desk or community
Maintain departmental dress code as verbalized by Residential Life
Maintain confidentiality of information passing through the desk, only sharing all information with your supervisor and other designees as identified during training.
Organize process of checking in and out desk equipment and supplies (vacuum, games, tools, etc.)
Properly log and issue the loaning of supplies or equipment in StarRez system
Submit hours appropriately through timekeeping system (i.e. Kronos clock-in and clock-out)
General office responsibilities including, but not limited to, filing, answering phones, greeting visitors, deliveries, record keeping, and other duties as assigned.

Career Readiness Competencies

o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.

o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.

o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.

o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.

o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.

o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

o Career and Self Development: Identify and articulate one's skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.

o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals' differences.

Career Competencies

Competency: Leadership Competency: Professionalism/Work Ethic Competency: Digital Technology Competency: Critical Thinking/Problem Solving

Applicant Documents

Required Documents

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).