Patient Accounting-Receptionist-FT

PATIENT ACCOUNTING

Job Description

Job Title: Medical Receptionist

Objective: Primary objective is to provide clerical support within the Department, or Clinic-wide when requested, adhere to all policies and procedures of Murfreesboro Medical Clinic and meet the needs of our patients in a teamwork approach.

Job Responsibilities

• To have a positive attitude and practice teamwork.
• Deliver excellent customer service to our patients.
• Be able to answer all patient questions.
• Help maintain cleanliness.
• Meet or exceed patient, doctor and staff expectations through a cooperative, teamwork approach.
• Greet patients in a polite, prompt and helpful manner.
• Manage flow of patients or other vendors/guests from point of check-in through check-out. Answer questions regarding patient appointments.
• Obtain demographic, insurance or other information from patient as required.
• Collect co-payments or other patient-responsible balances, issue receipts, prepare deposit and maintain cash drawer daily.
• Verify eligibility of all patients and enter accurately into Practice Management
• Answer billing questions and refile insurance claims as needed
• Avoid personal telephone calls and personal business during clinic operating hours.
• Be knowledgeable of and adhere to all OSHA guidelines.
• Be knowledgeable of and adhere to all MMC policies and procedures.
• Adhere to MMC attendance policy

Education & Experience High school diploma or GED required. Experience of one year in clerical role required.

Skills / Abilities

• Ability to handle multiple tasks at one time, ability to be flexible.
• Ability to utilize computer systems for the purpose of completed assigned tasks.
• Ability to follow detailed instructions.
• Skills in communicating effectively with co-workers, doctors/providers and patients.
• Skill in effectively role modeling appropriate behavior.
• Ability to maintain an effective working relationship with patients, doctors/providers, co-workers and vendors.
• Ability to plan, organize and prioritize assignments.

Environmental/ Working Conditions

Combination of office and clinical settings. Frequent exposure to communicable diseases and potential exposure to bodily fluids.

Physical / Mental Demands

Varied activities including sitting, walking, bending, reaching, lifting and stooping. Ability to lift 35 pounds. Ability to stoop and bend. Stress from multiple responsibilities.

Department Standards

All representatives of the Patient Accounting Department are expected to 1) promote an image of professionalism, 2) perform all duties asked of them in a timely and efficient manner, and 3) focus primarily on providing excellent customer service.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.