PM FOH Shift Lead

Job Title: Shift Leader

Location: Chick-fil-A Lexington

Reports To: Operations Manager, Directors, Executive Leadership Team

Job Purpose:

As a Shift Leader at Chick-fil-A Lexington, you will play a crucial role in leading our team to provide an exceptional guest experience. Your leadership will guide Team Members through efficient, food-safe, and guest-focused shifts that align with our core values and operational standards.

Daily Responsibilities:

Operational Logistics:

Write and communicate Lineups in advance of each shift

Strategically place Team Members in roles for optimal efficiency and guest service

Ensure all Team Members receive appropriate breaks and rotate outdoor positions per OSHA guidelines

Food Safety:

Adhere to and enforce Chick-fil-A and local Health Department food safety standards

Money Management (FOH-Specific):

Maintain accurate safe counts at scheduled times

Manage cash flow, register loans, till resets, and settlements using ServicePoint

Deposit register cash into Loomis SmartSafe and process Manual Deposits when needed

Manage Change Fund ordering and deposits

Accurately code and record Paid Outs, report through inFORM

Accountability & Leadership:

Model and enforce CFA Lexington Core Values and Standards

Ensure all areas are clean, well-stocked, and prepared for upcoming business

Oversee completion of daily tasks and Jolt checklists

Track attendance issues and assist with shift coverage when needed

Troubleshoot IT and iPOS system disruptions

Support maintenance of store equipment

Handle guest recovery situations with care and professionalism

Qualifications:

Demonstrated excellence in all positions within your respective area (FOH)

Must be able to confidently open or close the store as needed

Completion of the "Core Assessment"

Fewer than 6 attendance points on record

Effective communication skills, especially via Slack

Endorsed by a majority of the Senior Leadership Team (Culture Check)

Why Join Our Team?

At Chick-fil-A Lexington, we are committed to personal and professional growth, servant leadership, and creating a positive culture for our guests and team alike. If you're ready to lead with purpose and passion, we'd love to meet you.

Apply today and help lead the way in delivering remarkable experiences-one shift at a time

JOB CODE: 1000026