Guest Services Representative-Wingate Bismarck, ND

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Wingate Bismarck, ND Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate andtimely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel informationand guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. + Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote preferred guest program and provide recognition and benefits to all current members. + Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests + Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. + Promptly respond to and resolve guest complaints + Answer telephone promptly and properly being polite, courteous, and friendly + Be friendly, thorough, accurate and efficient in taking reservations + Be friendly, thorough, accurate and efficient in performing Check-ins + Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner + Assist guests with luggage upon their arrival to and departure from the hotel + Use the guests' names + Be knowledgeable and helpful about the local area, the hotel and hotel services + Handle messages, wake-up calls, mail, and faxes properly + Assist guests' with laundry/dry cleaning needs + Know of incoming VIPs + Follow all applicable Company Standard Operating Procedures. + Perform other assignments as directed by the General Manger. + Be an enthusiastic, helpful and positive member of the team + Be professional, responsible and mature in conduct and behavior + Be understanding of, encouraging to and friendly with all co-workers + Be self-motivated and use time wisely + Maintain open line of communications with each department + Communicate pertinent information + Respond positively to new ideas + Openly accept critical/developmental feedback + Maintain effective communication through the use of meetings, log books and bulletins + Be available to help other departments in emergency situations + Adhere to all work rules, procedures and policies established by the company including, but not + limited to those contained in the associate handbook. + Safety and Security Skills + Properly handle and account for keys + Be knowledgeable of policies regarding emergency procedures and security concerns + Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available + Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items + Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets + Have full understanding of franchise honors program + Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: + Verifies all information on reservations check-in; name, address, method of payment, etc. + Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers + Identifies and records special billing instructions and notifies accounting + Completes shift closing accurately by getting appropriate approval signatures and authorization codes + Adheres to hotel policies regarding the use of cash banks + Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift + Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: + Must be able to speak, read, write and understand the primary language(s) used in the workplace. + Must be able to read and write to facilitate the communication process. + Requires good communication skills, both verbal and written. + Must possess basic computational ability. + Must possess basic computer skills. + Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. + Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. + Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. + Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. + Must be able to lift up to 15 lbs occasionally. + Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. + Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates + Vision occurs continuously with the most common visual functions being those of near vision and depth perception. + Ability to spend extended lengths of time viewing a computer screen. + Requires manual dexterity to use and operate all necessary equipment. + Must have finger dexterity to be able to operate office equipment Other: + Being passionate about people and service. + Strong communication skills are essential when interacting with guests and employees. + Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. + Basic math skills are used frequently when handling cash or credit. + Problem-solving, reasoning, motivating, and training abilities are often used. + Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: + Team Driven and Values Based Culture + Medical/Dental/Vision + Vacation & Holiday Pay + Same-day pay available + Employee Assistance Program + Career Growth Opportunities/ Manager Training Program + Reduced Room Rates throughout the portfolio + Third Party Perks (Movie Tickets, Attractions, Other) + 401(k) + Employee assistance program + Employee discount + Flexible schedule + Flexible spending account + Life insurance + Parental leave + Referral program