Lobby Attendant (FT)

Lobby Attendant (FT)

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1635

Wednesday, April 9, 2025

SUMMARY

This position will serve internal/external guests through maintaining and cleaning the public and employee areas of the resort. The delivery of all essential duties must be at a 4 Diamond level.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To be completely familiar with complex and outlying areas (I.E. Restrooms, Pools, Locker rooms, Clubhouse, Afternine)

Initiate and aid in effective communication between housekeeping and all other departments using Wow, Go & Please strategy.

Keep radio, cart and keys safe and secure at all times

Respond immediately to all pages received

Always follow knocking on doors procedure when entering public restrooms

Report any unusual circumstances to your supervisor or any major stains on carpeting

Offer all assistance possible for your guests

Immediately report to your supervisor or the housekeeping office any damage for furniture or furnishings

Keep public restrooms stocked and cleaned to the expectations of housekeeping management

Maintain the locker rooms and empty dirty garbage and linens where applicable

Dust/Mop/Vacuum all areas of the resort where needed and requested of you by your Supervisors

Maintain lobby including furniture, windows, dust and vacuuming to create a wonderful first impression for our guest

Complete all assignments requested of you

Must follow proper grooming and dress standards set forth by the Employee Handbook

Maintain open line of communication with supervisor

Must understand and abide by environmental practices of the resort

Other duties as assigned

EDUCATION/EXPERIENCE

Some housekeeping experience preferred

Knowledge of resort helpful

Must be at least 18 years of age, have a valid Michigan driver's license and be insurable by the resort's policy

OTHER SKILLS AND ABILITIES

Positive, upbeat attitude is a must. Open communication skills, both written and verbal. Dedicated to ensuring the highest service level possible in all areas.

SUPERVISORY RESPONSIBILITIES (If applicable)

None

TYPICAL PHYSICAL DEMANDS

Frequently required to use hands to finger, handle, or feel and talk or hear

Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

Must occasionally lift and/or move up to 50 pounds.

Must clean bathrooms that may at times be in adverse conditions.

Ear pieces must be worn at all times so as to not interfere with ours guests stay.

TYPICAL MENTAL DEMANDS

Ability to work under stressful conditions within designated time frames. Will be required to take direction as business dictates.

WORKING CONDITIONS

The noise level in the work environment is usually quiet.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and Drug Screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.