Room Attendant

We believe that hospitality is a transformative art - that this "place" can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves - kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

Our Values

Own Your Integrity Deliver Grace Strive for Well-being

Act With Compassion Serve with Excellence Embrace Humility

Position Summary:

The primary role of the Room Attendant is to adhere to hotel specifications and standards in servicing vacant or occupied guest rooms. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/Responsibilities:

• Respond to all guest inquiries promptly.
• Service an assigned number of guest rooms in the time allotted.
• Clean rooms to exact hotel standards.
• Follow all room cleaning procedures.
• Maintain a clean, neat, and well-stocked supply cart.
• Check all equipment prior to and after use to ensure good working conditions.
• Remove In-Room Dining tables and trays from guest rooms.
• Tum in all articles found to a supervisor or dispatcher.
• Follow all safety procedures when using chemicals.
• Dispose of all trash properly.
• Handle all dirty linen appropriately.
• Practice aggressive hospitality at all times.
• Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
• Practice emergency procedures in compliance with hotel/ company standards; react and assist in
• hotel emergency situations as needed.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Be knowledgeable of, implement, communicate, and comply with policies of The Charleston Place.
• Maintain confidentiality and security of all guests and general hotel information.
• Assist in other areas as needed.

Required Skills/Abilities:

• Understanding of the luxury & quality environment.
• Ability to function well in a high-paced environment.

Education and Experience:

High school diploma or equivalent.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Join Charleston's most iconic hotel where our hospitality professionals are rooted in tradition and growing with purpose. We welcome all who arrive with open hands and open hearts.

Why Work at The Charleston Place

• Enjoy free meals in our employee cafe.
• Paid Time Off based on hours worked, up to 16 days in your first year.
• 8 Paid Public Holidays
• Wellness Reimbursement
• Up to 4.5% Company Match - Retirement Savings Plan
• Medical, Dental, Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Employee Discounts for Hotel Restaurants
• Uniform Provided
• Flexible Schedules
• Colleague Events
• Friends and Family Discounts for Hotel Stays

The Charleston Place participates in E-Verify

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BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.