Guest Services Associate

Guest Services Associate

Req #17904

Brickyard, Salt Lake City, Utah, United States of America

Job Description

Posted Thursday, April 17, 2025 at 2:00 AM | Expires Friday, April 25, 2025 at 1:59 AM

$15.00 - $17.73 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to ensure Harmons' customers leave the store with a positive experience. This person will be processing refunds, answering phones, providing postal services, filling balloon orders, and registering Foodie Club Cards, etc. This person will also provide exceptional customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Follows established departmental and store policies and procedures

Ensures the cleanliness and sanitation of all Guest Services areas

Stocks Guest Services with needed supplies

Processes refunds

Performs a full range of postal services

Answers phones, sends, and receives faxes, makes copies

Registers Foodie Club Cards and trouble shoots problems/errors in registration, ensuring every customer is signed-up correctly and promptly

Sells balloons, UTA passes, movie tickets, etc.

Provides and tracks shrink guns and bean hats to associates

Scans items as quickly and accurately

Ensures pricing accuracy for items that are scanned

Handles money and gives accurate change to ensure a balanced till at the end of their shift

Provides exceptional customer service to every customer

Answers customer questions and assists customers with finding items throughout the store

Understands and applies Harmons' policies for checks, gift cards, WIC, etc.

Assists as needed to ensure the success of the store as a whole

MARGINIAL DUTIES & RESPONSIBILITIES:

Assists with go-backs. Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

Consistent and daily interaction with store associates

Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

Basic math skills used for making change

10-key skills

Ability to interpret policies and procedures

Excellent organization and planning skills

Must possess solid communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently

Must possess the ability to accept constructive review and be accountable for one's own success as well as the success of your team

Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively

Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused

Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.

We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.

Job Details

Job Family

Guest Services

Pay Type

Hourly

Employment Indicator

Part-time