Porter Back (Houseman)

ob Summary

Ensures the highest level of cleanliness and safety in all public and back of the house areas. Promotes excellent public relations and 100% satisfaction. Works as a valuable member of a dedicated professional team.

Job Specifications

Qualifications

Good service skills

Ability to work as part of a dynamic team to consistently deliver a quality product

Basic English language skills

Able to handle objects, reach with arms and hands, push a cart weighing 100-150 lbs., and lift 50-70 lbs.

Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment

Able to work a flexible schedule, including weekends and holidays

Job Specific

Reports to work as scheduled, in proper uniform, in accordance with the hotels personal appearance standards

Follows OSHA regulations and policies/procedures set forth by Housekeeping department

Applies excellent guest relations skills when interacting with guests

Consistently maintains a positive attitude

Encourages a positive attitude among Team Members

Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction

Performs all duties in a timely and professional manner

Applies teamwork skills at all times

Cleans/maintains exterior grounds of building, sweeps floors and sidewalks; cleans doors, frames, signs, and windows

Cleans and dusts lobby areas

Uses proper chemicals when cleaning as described by the departments procedures

Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department

Turns lost and found items into Housekeeping Manager in accordance with hotel standards

Cleans and sanitizes assigned public and back of the house areas

Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners

Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces

Transfers and stocks all supplies from Receiving as directed

Ensures that the Housekeeping storeroom is neat, organized, and secure

Assists in the cleaning and restocking of Room Attendant mobile transports

Uses glass washer to clean glasses

Refills all spray bottles with cleaning chemicals

Wipes down and/or cleans Room Attendant mobile transport equipment

Cleans chandeliers

Properly uses and maintains equipment and supplies

Maintains excellent condition of grounds, floors, carpets, etc.

Cleans ashtrays and ash urns

Cleans elevator doors, tracks and foyers

Washes doors

Vacuums, sweeps and mops hallways

Cleans interior windows

Cleans door jams and fire boxes

Cleans and mops stairwells, cleans handrails

Replaces burned out light bulbs according to established procedures

Moves furniture in rooms as required

Cleans spots on walls

Removes room service trays from hallways and stores them in designated room

Cleans spots on carpets

Assists Attendants by emptying trash, takes trash to the compactor

Cleans offices according to established schedule

Cleans Reception Desk and back office areas

Cleans back of the house windows as needed

Attends all department meetings as scheduled

Fills Attendant bottles with chemicals according to department guidelines

Checks all vacuums used by Room Attendants

Completes in a timely manner all daily cleaning items for the specific public area assigned

Special projects and other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow Team Members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Job Specific

Reports to work as scheduled, in proper uniform, in accordance with the hotels personal appearance standards

Follows OSHA regulations and policies/procedures set forth by Housekeeping department

Applies excellent guest relations skills when interacting with guests

Consistently maintains a positive attitude

Encourages a positive attitude among Team Members

Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction

Performs all duties in a timely and professional manner

Applies teamwork skills at all times

Cleans/maintains exterior grounds of building, sweeps floors and sidewalks; cleans doors, frames, signs, and windows

Cleans and dusts lobby areas

Uses proper chemicals when cleaning as described by the departments procedures

Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department

Turns lost and found items into Housekeeping Manager in accordance with hotel standards

Cleans and sanitizes assigned public and back of the house areas

Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners

Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces

Transfers and stocks all supplies from Receiving as directed

Ensures that the Housekeeping storeroom is neat, organized, and secure

Assists in the cleaning and restocking of Room Attendant mobile transports

Uses glass washer to clean glasses

Refills all spray bottles with cleaning chemicals

Wipes down and/or cleans Room Attendant mobile transport equipment

Cleans chandeliers

Properly uses and maintains equipment and supplies

Maintains excellent condition of grounds, floors, carpets, etc.

Cleans ashtrays and ash urns

Cleans elevator doors, tracks and foyers

Washes doors

Vacuums, sweeps and mops hallways

Cleans interior windows

Cleans door jams and fire boxes

Cleans and mops stairwells, cleans handrails

Replaces burned out light bulbs according to established procedures

Moves furniture in rooms as required

Cleans spots on walls

Removes room service trays from hallways and stores them in designated room

Cleans spots on carpets

Assists Attendants by emptying trash, takes trash to the compactor

Cleans offices according to established schedule

Cleans Reception Desk and back office areas

Cleans back of the house windows as needed

Attends all department meetings as scheduled

Fills Attendant bottles with chemicals according to department guidelines

Checks all vacuums used by Room Attendants

Completes in a timely manner all daily cleaning items for the specific public area assigned

Special projects and other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow Team Members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.