Front Desk Coordinator (Clinic Services Assistant), Student Health Center

Front Desk Coordinator (Clinic Services Assistant), Student Health Center 4.2 4.2 out of 5 stars Bloomington, IN Department IU HEALTH CENTER (BA-IUHC-IUBLA) Department Information Indiana University Bloomington (IU Bloomington) is a vibrant and dynamic campus committed to providing an exceptional learning and living environment. As a leading research institution, IU values innovation, community, and a commitment to excellence in everything from academics to campus operations. Behind the scenes, dedicated staff help create a supportive, student-centered experience that allows learners to thrive. Job Summary The IU Student Health Center is a vital resource for student well-being, offering comprehensive medical care, mental health services, and wellness programs. A welcoming, responsive front desk experience is essential to delivering these services. The Front Desk Coordinator plays a key role in supporting the Health Center's mission by ensuring that students and visitors feel informed, respected, and supported from the moment they arrive. Department-Specific Responsibilities First point of contact for patients and visitors at the Student Health Center, combining high-level customer service with a strong understanding of health insurance and medical billing. Greets and assists patients and visitors; manages check-in, registration, and check-out processes. Verifies insurance eligibility and benefits; clearly explains coverage and out-of-pocket expectations. Accurately enters and updates patient demographics, insurance, and billing data in electronic systems. Posts payments, checks balances, and reconciles daily transactions; maintains and balances a secure cash drawer. Investigates and resolves billing inquiries, escalating issues when necessary. Applies knowledge of procedural and diagnostic coding to support accurate billing and insurance claims. Schedules appointments and communicates service options, timing, and relevant policies. Responds to patient questions and concerns with professionalism; liaises with families and staff to support clear communication. Ensures compliance with HIPAA and privacy practices; maintains strict confidentiality. Provides directions and general assistance within the facility. Maintains a clean, organized front desk and monitors supply levels for daily operations. General Responsibilities Provides patient check-in and check-out, reviewing records to ensure patient insurance and demographics information is accurate and complete. Receive payments, confirm insurance eligibility, enter billing data, and resolve patient accounts. Coordinates scheduling of any patient appointments to allow for effective treatment and patient care. Assists with all inquiries in the clinic office including walk-in patients, scheduling clinic appointments, and follow-ups. Serves as a resource for clinical protocols and payment/billing information for patients. Assists in emergency or problem situations. Serves as back-up for clinical office staff as needed. Maintains office supplies, and other administrative duties as needed. Assists in maintenance and organization of patient medical records. May reconcile and analyze reports for rebilling and finalizing daily logs. Qualifications EDUCATION Required High school diploma or equivalent (such as HSED or GED) WORK EXPERIENCE Required 6 months of related experience SKILLS Required Proficient communication skills Maintains a high degree of professionalism Demonstrates time management and priority setting skills Demonstrates a high commitment to quality Possesses flexibility to work in a fast paced, dynamic environment Preferred Experience in a medical or health services setting Familiarity with health insurance billing and eligibility verification Ability to explain coverage information to patients Understanding of HIPAA compliance and patient privacy policies Strong communication skills Attention to detail Ability to have a patient-centered mindset to help students navigate their coverage and care experience with confidence Working Conditions / Demands This role requires the ability to remain seated or standing for extended periods while interacting with patients and completing administrative tasks. The position involves regular use of a computer, handling sensitive documents, and navigating patient service areas. It also requires the ability to manage multiple interruptions while maintaining accuracy and professionalism in a fast-paced environment. The person in this role must be able to perform the essential functions with or without an accommodation. Additional Information Bloomington is not just a place to work, it is a place to live, thrive, and enjoy life. To learn more about what makes this town so special, click here. Work Location Indiana University Bloomington Student Health Center Advertised Salary $16.00 - $18.00 per hour Work Hours Monday-Friday 8:00 AM-5:00 PM Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure. Job Classification Career Level: Foundational FLSA: Nonexempt Job Function: Health Services Job Family: Clinic Operations Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. 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