Housekeeping Room Attendant (PT)

Housekeeping Room Attendant (PT)

Req #1229

Grand Traverse Resort and Spa, Acme, Michigan, United States of America

Job Description

Posted Thursday, December 5, 2024 at 10:00 PM

SUMMARY

This position will be responsible for ensuring the guest room is clean, neat and sanitary for guests. Tasks include cleaning guest rooms, lobbies, elevators, hallways and other hotel facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Follow all procedures as detailed in the Housekeeping Training Manual

To be completely familiar with complex and outlying areas

Maintain communications with the housekeeping office and all other departments

Provide exceptional guest service through the practice of the Wow, Go & Please strategy

Keep pagers, radios and keys safe and secure at all times. They are the property of the resort and must be turned back in at the end of your shift.

Respond immediately to all calls received via the pager, radio, headset or in house phone

Report all unusual circumstances to your supervisor - engineering, security or otherwise - damages, illegal situations, etc.

Offer all possible assistance to our guests

Maintain equipment (ex: carts) in good condition

Actively participate in the resort green programreduce, reuse, recycle

Provide a teamwork atmosphere, positive attitude and high energy while on the job

Complete all assignments requested of you

Must follow all resort policy and procedure guidelines

Must follow proper grooming and dress standards set forth by the employee handbook

Must understand and abide by environmental practices of the resort

Other duties as assigned

EDUCATION/EXPERIENCE

Some housekeeping experience preferred.

OTHER SKILLS AND ABILITIES

Positive, upbeat attitude. Good communication skills, including verbal and written. Ability to work under pressure and strict deadlines.

SUPERVISORY RESPONSIBILITIES (If applicable)

None

TYPICAL PHYSICAL DEMANDS

Required to use hands to fingers, handle or feel, talk and hear

Required to repetitively stand, walk, sit, reach, bend, crouch, stoop, kneel; reach with hands and arms, balance and occasionally crawl

The employee must lift and or move up to 50 lbs. (dry or wet linen, liquids, cartons/boxes and or push carts)

TYPICAL MENTAL DEMANDS

Will work under strict deadlines and encounter unexpected demands. Stress level is moderate. Will work with varied personalities and situations.

WORKING CONDITIONS

The noise level varies from quiet to loud

The labor is very intense; a very physical activity and fast paced atmosphere

The days have a start time and conclude when all assignments are completed; which is determined by the Executive Housekeeper or the Assistant Executive Housekeeper.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a Drug Screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.

Job Details

Pay Type

Hourly

Hiring Rate

16 USD