VIP Concierge Agent

VIP / Concierge Agent

Position Summary
As a Team Member of the Hotel Operations team, the VIP/ Concierge Agent is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The VIP/Concierge Agent is responsible for welcoming VIP Guests following AAA Four Diamond standards while handling suite room assignments, pre-registration, and processing of VIP hotel reservations and prioritizing our VIP requests. Creates and ensures an elegant, upscale, and exciting experience where the flawless delivery and execution of service excellence is paramount.

Position Functions
Essential Functions
• Ensure services and amenities provided follow AAA Four Diamond standards.
• Handle phone inquiries, make reservations, handle room changes, review balances, collect payments, settle Guest accounts, and provide assistance and direction.
• Works with Hosts to block room assignments for players and ensures that any special accommodations for the Guests are met.
• Take and distribute messages or mail and redirect calls.
• Arrange events, excursions, transportation, etc., upon request from hotel Guests.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Understand Guest needs and provide them with personalized solutions by suggesting activities and facilities provided by CRCR and the local community.
• Assist with the daily check-in and check-out processes of the hotel operations as needed.
• Assist and support departments and management to deliver an exceptional overall Guest experience and ensure that all Guest-related issues are resolved in a manner consistent with CRCR and AAA Four Diamond standards.
• Perform duties of Guest Service Agent as necessary.
• Other duties as assigned.

Skills
• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrate a flock mentality, focused on teamwork and collaboration with others.
• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Build lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Clucking skills to effectively communicate with the Clucker Family.

Qualifications

Minimum requirements:
• Must be at least 21 years of age.
• 1 + years’ experience in hospitality.
• Basic math skills.

Preferred qualifications:
• 2+ years in hospitality.
• Knowledge in hospitality software such as Hosts, Opera, Infor, and/or other housekeeping tracking systems.

Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.