The purpose of the Front Desk Coordinator is to provide a warm, professional, and hospitable welcome and check-in experience for rental guests and Members upon their arrival to Yellowstone Club. The Front Desk Coordinator will also serve as a source of information for all Members and guests in the Lodge & Village Core and provide guest service support to Members and guests in YCPM managed homes throughout the Club.
Major Responsibilities
- Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
- Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Rentals & Cabins, or Human Resources immediately.
- Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet Members and guests as they arrive to the Village Core Reception Area.
- Provide welcome beverages and snacks for each rental arrival.
- Complete an efficient check-in, confirming all important reservation details, providing keys (when necessary), directions, and any other information requested by the Members or guests.
- Serve as the main point of contact for Member and guest services in the Village Core, coordinating with other departments as needed to ensure any requests or issues are promptly resolved.
- Serve as a coordinator for the Residential Experience Coordinators, dispatching teams and assigning tasks based on team assignments; responsible for updating any relevant information that is associated with in-house and upcoming rental reservations.
Other Duties and Responsibilities
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
- Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
- Maintain a positive and respectful attitude.
- Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
- Maintain privacy of Members and guests at all times.
- Maintain a clean and neat appearance at all times.
- Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPs.
- Perform work in a safe and high quality manner.
- Ensure workspaces are always neat and organized.
- Project a favorable image of Yellowstone Club at all times.
- Must be able to work flexible work hours/schedule including evenings, weekends, and holidays; long hours may be required due to business demands. This includes the ability to work one night audit shift per week.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
- High school diploma, GED or vocational training or job-related course work
- 6 months to 1 year of customer service or related experience
- Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with Members, management, and staff
Experience/Education Preferred
- 1-2 years of hospitality experience at a hotel, private club, or other hospitality venue
Certificates & Licenses
- Valid US Driver’s License
Computer Skills
- Proficient in basic technology including computers, smartphones, and email.
- Intermediate level of experience in Microsoft Office systems.
- Experience with SmartSheet and reservation software systems is preferred.
Language Ability
- Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
- Able to perform basic math calculations.
Reasoning Ability
- Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to talk and/or hear. The employee is constantly required to stand and walk, climb or balance and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is frequently required to lift up to 30 pounds. The employee is also required to have visual acuity to perform an activity such as but not limited to: preparing and analyzing data and figures, reading plans and project related materials, visual inspection involving property maintenance, drive a Club vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.
Receipt and Acknowledgment
I acknowledge and understand that:
- The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
- Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
- Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
- I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
- Free transportation to and from Bozeman
- Complimentary shift meals
- Health Benefits for all Seasonal Employees
- 401k eligibility and bi-weekly match
- Access to onsite fitness center 24/7
- Discounted Employee Housing in Big Sky or Bozeman
- Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
- End of season employee appreciation day and retail sale
- Access to Employee Store in Bozeman
For more information about the Club, visit www.yellowstoneclub.com .
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage. Or through this web link:
#LI-CK1
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