Front Desk Clerk

Highest pay in the area

Best benefits in the market

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Starting Pay $16.10 - $20.83 (DOE)

SYNOPSIS OF DUTIES

1. The Front Desk Clerk always greets guests in person and on the telephone in a friendly and courteous tone.

2. The Clerk registers/assigns rooms and ensures payment before room keys are issued and required to record all sales transactions of lodge rooms and gift shop merchandise using the computer system/credit card machine at front desk and gift shop.

3. The Clerk must become familiar with current lodge room promotions to ensure guests receive the correct room rate and is responsible for taking reservations by phone accurately and professionally.

4. The Clerk must become familiar with the in-house directory, radio, and paging system to transfer calls accurately.

5. The Clerk is accountable for the daily/shift close by balancing the cash drawer and ensuring all cash is accounted for at the lodge front desk and gift shop. Also responsible for the close out reports and housekeeping room status reports.

6. The Clerk is also responsible for stocking shelves, barcoding merchandise, assisting with all inventories, and maintaining daily cleanliness of the gift shop. Performs other related duties as assigned by supervisor/manager.

7. Be RBS certified and practice this knowledge on a daily basis.

8. May be required to assist in other departments when necessary or for intra-departmental cross-training purposes.

9. Maintaining Title 31 Compliance accurately.

10. Other duties as assigned.

PREREQUISITES

General: Must be age 18 or older. Must qualify for a Tribal Non-Gaming license.

Education: High school graduate or GED preferred but not required. Must be able to communicate in the primary language of the workplace.

Experience: Hotel or customer service experience preferred. Telephone answering experience and one year’s experience in retail sales also preferred. Must possess basic arithmetic skills and have the ability to make monetary transactions accurately. Computer experience required.

Skills: Must be familiar with word processing. Must be comfortable approaching people, speaking with strangers and be able to calmly and effectively handle conflicts and problem resolution during high conflict situations or high volumes of traffic.

Physical: Requires ability to stand in stationary position for long periods of time up to four hours in length; bending, stooping, kneeling, and reaching; grasping, finger dexterity and repetitive motions. Normal vision acuity (or correct to normal) and hearing. Must be able to lift up to 30 lbs. occasionally while assisting with lifting guest luggage, etc.