Floor Care Technician

SUMMARY: Responsible for providing both soft and hard-surface floor care in the public space areas and Guest rooms of the Hotel in a sanitary and attractive manner. Performs a variety of general cleaning tasks to maintain Guest rooms, offices, hallways and other assigned areas.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Receives and reviews assignments, priority requests, keys and supplies from Hotel Manager/Supervisor.
• Retrieves and stocks caddie/cart to ensure all necessary supplies are available.
• Performs cleaning, maintenance and repair duties associated with hard and soft surface floors with appropriate equipment.
• Arranges and maintains furniture in public space areas to prevent damage to floors.
• Walks all assigned spaces at beginning and end of shift to evaluate and maintain Hotel cleanliness standards.
• Turns in keys, properly stores and secures unused supplies at end of shift.
• Maintains an accurate inventory of items in the supply room.
• Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
• Provides Guests with information about Hotel and Resort amenities and services as needed.
• Responds to, and immediately resolves, housekeeping requests and complaints by Guests.
• Impresses Guests with quality service in an efficient, professional and friendly manner.
• Promptly reports any incidents of Guest dissatisfaction or unusual matters of significance to Manager/Supervisor so that corrective measures may be taken.
• Promptly delivers all articles left in public space areas to Hotel Housekeeping Management for entry into Lost and Found.
• Promptly reports to Facilities, and Hotel Manager/Supervisor for all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
• Writes shift reports including any incident of theft, accident or injury as assigned.
• Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc; Black Oak Casino Resort; and Guest information is consistent with privacy policies and practices.
• Performs other duties and special projects as assigned.

Qualifications

Mandatory Requirements:

• Must possess a high school diploma, G.E.D., or equivalent.
• Must be at least 18 years old.
• Must have one (1) year of previous floor care and cleaning equipment usage experience.
• Must complete Blood Borne Pathogen training.
• Must be able to provide friendly guest service.
• Must be able understand and comply with proper cleaning techniques and procedures.
• Must possess working knowledge of all floor care equipment and be able to perform minor repairs such as changing belts, pads, bags etc.
• Must give strong attention to detail and possess excellent organizational and time management skills.
• Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible, and efficient.
• Must possess effective listening and communication skills.
• Must be able to communicate proficiently in English.
• May be required to possess and maintain a valid California driver license and Black Oak Casino driver's permit.
• Must be able to pass a mandatory drug test and background check.
• Must provide evidence of employment eligibility in the U.S.

Physical Demands:

• Must be able to lift 50 pounds and occasionally more with assistance.
• Must be physically able to perform all job requirements.
• Exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Work Environment:

• The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
• Potential exposure to infectious diseases.