Hotel Night Auditor

A Night Auditor, or Hotel Night Auditor, oversees front desk duties at a hotel or another hospitality establishment during the night shift. Their responsibilities include helping guests check in or check out, reviewing guest payments and other details from the day shift to ensure guests provided fees for their stay or any additional requests, and acting as a point of communication for customer needs. The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include: Balancing the accounts from the day shift Managing front desk activity and handling guest check-ins and check-outs Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handling customer requests and complaints and directing other employees or departments accordingly Creating invoices, bills, and checks for vendors, employees, and contractors Managing and updating all official documentation about the role Ensuring that employees in all departments have successfully executed all end-of-day activities Answering calls and queries related to potential booking