Overnight Guest Service Agent

Overnight Guest Service Agent

Full Time Regular

Technical

Charleston, SC, US

12 days ago

Requisition ID: 2235

POSITION OBJECTIVE

Attend to guest needs, including but not limited to, guest registration, check-out and cashiering.

ESSENTIAL JOB FUNCTIONS

Greet and welcome guests upon arrival

Register guests into the computer, verifying reservation, address, and credit information

Promote the Guest Loyalty Program and provide recognition and benefits to all present members

Accept payment for guests' accounts both at the time of registration and at checkout

Maintain a house bank and make a deposit and accurate report of receipts daily

Cash checks and exchange currency for guests

Answer phone in a timely manner

Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay

Keep activity log updated to allow for proper follow-up

Ensure guest satisfaction, utilizing the empowerment certificates when appropriate

Issue key to and control entrance of safety deposit boxes

Post miscellaneous charges as requested

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel

Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions

Book reservations for those guests who approach the Front Desk

EDUCATION/EXPERIENCE

High school or equivalent education required

Must be 18 years of age or older

Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors

Must be able to change activity frequently and cope with interruptions

Must be able to speak, read, write and understand English

Must be able to read and write to facilitate the communication process

Requires good communication skills, both verbal and written

Must possess basic computational ability

Must possess basic computer skills

General knowledge of the city where hotel is located and its attractions

Extensive knowledge of the hotel, its services and facilities

PHYSICAL DEMANDS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems

Must be able to stand and exert well-paced ability for up to 4 hours in length

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

Must be able to exert well-paced ability in limited space

Must be able to lift up to 15 lbs. occasionally

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees

Ability to spend extended lengths of time viewing a computer screen

Vision occurs continuously with the most common visual functions being those of near vision and depth perception

Requires manual dexterity to use and operate all necessary equipment

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.