Concierge

The primary role of the Concierge is to create exceptional experiences for our guests by assisting them with making reservations, recommending restaurants, bars and clubs to guests, and creating itineraries for guests. Our colleagues take pride in their knowledge of historical Charleston combined with a detailed understanding of the ever-expanded restaurant scene and how they get to share this everyday with our guests.

DUTIES & RESPONSIBILITIES:

• Ensure highest level of service is being produced by anticipating our guests needs while maintaining Charleston Place, Departmental, and Forbes Standards.

• Communicate information received thoroughly with other departments in a timely manner.

• Having elite knowledge of historical Charleston and being able to personalize each guest request with that knowledge.

• Make appropriate recommendations and reservations (Ex: restaurants, tours, events, and more)

• Comfortable with Charleston layout to assist with directions to all recommendations.

• Record all information in necessary operating systems

• Communicate with team about any pending information that needs to be taken care of before departing.

• Review daily event schedule as well as VIP arrivals to be educated on what is happening in the hotel and who to be aware of

• Post all applicable charges where appropriate in a timely manner with necessary paperwork.

• Respond to all guests in a timely fashion delivering unparalleled service each time.

• Report any discrepancies or possible opportunities to supervisor or manager.

REQUIRED SKILLS & EXPERIENCE:

• Ability to function well in a high-paced environment.

• Experienced in client facing role.

• A strong focus on providing exceptional guest experiences and maintaining high levels of guest satisfaction is crucial for success in this role.

• Hotel concierges often work in shifts to ensure round-the-clock coverage. This can include morning, evening, overnight, and weekend shifts.

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BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.