Bellperson

The primary role of the of Bell Person is to provide assistance and services to guests to ensure that their arrival and departure experience is pleasing and informative. Ensure that the highest caliber of service is being offered to all guests.

DUTIES & RESPONSIBILITIES:

• Assist in the transport and storage of guest luggage and personal belongings.

• Assist with guest packages, ensuring proper transportation to the guest room, guest meeting area or meeting rooms.

• Properly log all trips originating from the Bellstand, including check-ins and check-outs, room changes, deliveries and errands.

• Collect all incoming tags from guest luggage after delivery to rooms, and log same.

• Participate in guest room amenity deliveries as instructed by the Guest Services Supervisor and Manager.

• Maintain the cleanliness and tidiness of the Bellstand, lobby, bell closet, and motor entrance at all times.

• Keep a well-groomed appearance and clean, presentable uniform at all times.

• Be knowledgeable of all hotel amenities and current events in and around the city.

• Be conversant with all hotel promotional programs (guest related).

• Be knowledgeable of the check-in process so as to assist guests in the absence of front office staff.

• Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and professional manner.

• Uphold the highest ethical and professional standards.

• Maintain knowledge of hotel features/ services, outlets, hours of operation, etc.

• Practice emergency procedures in compliance with hotel/ company standards; react and assist in hotel emergency situations as needed.

• Be an ambassador of the hotel and the company at all times, in and outside of the workplace.

• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.

• Maintain confidentiality and security of all guests and general hotel information.

• Assist in other areas as needed.

REQUIRED SKILLS & EXPERIENCE:

• Well polished individual, able to represent the hotel in a very professional manner.

• Ability to read, write and communicate effectively in English.

• Ability to remain calm and courteous with demanding/ difficult guests and/ or situations.

• Ability to work flexible hours, including weekends and evenings if necessary.

• Understanding of the luxury hotel environment.

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BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.