Concierge

Concierge

Mayfair Village Retirement Center

Columbus, OH

Employment Status: Part-Time Shift: Weekends

Sales Director - Senior Living ,

$60- $65K + Commission, Career Growth & Training!

Are you a fun, driven, and creative sales professional who thrives on building relationships, event marketing, and outreach? Do you love connecting with seniors, guiding families, and driving move-ins? If so, we want YOU on our team!

What You'll Do:

Lead Sales & Marketing - Drive occupancy with strategic outreach, business planning, and sales execution.

Host Engaging Events - Plan and execute Lunch & Learns, Dine & Discovers, and referral partner appreciation.

Speed to Lead Excellence - Follow up fast, schedule tours, close move-ins, and track KPIs .

Outreach & Networking - Build relationships with discharge planners, social workers, and community partners.

Collaborate & Lead - Work closely with department heads to ensure seamless move-ins.

What We're Looking For:

A go-getter who's passionate about helping seniors & their families.

A creative marketer who thrives on event planning & engagement.

A closer who understands urgency, follow-up, and goal-driven results.

A team player who can coach, collaborate, and drive community success.

What We Offer:

Competitive Base + Commission - Earn based on performance!

Training & Career Growth - We invest in your success & leadership development with a paid training program.

Supportive Team & Work Environment - You'll love where you work!

If you're ready to make an impact, have fun, and grow your career in senior living sales, APPLY TODAY!

#SalesDirector #SeniorLiving #JoinOurTeam #GPTWCertified

Position Summary

The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the Business Office Manager.

Qualifications

Must have high school diploma or equivalent

Must be proficient with Microsoft Office (Word and Excel)

Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)

Primary Job Responsibilities

Greeter Duties

Demonstrates excellent customer service , including telephone etiquette skills

Serves as community's first greeter to all guests, visitors, residents and families entering front lobby

Creates and maintains a positive atmosphere of warmth and hospitality

Interacts with all individuals professionally and courteously

Directs concerns from individuals to appropriate manager

Screens visitors entering the community

Assists with keeping front lobby and workrooms neat, clean and presentable

Closely observes lobby activity and reports unauthorized visitors or concerns

Keeps front lobby entrance flowing and welcoming

Keeps bell cart clean and polishes weekly

Administrative Duties

Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)

Receives, sorts and distributes mail

Delivers packages to appropriate person/department following community policy

Makes accurate, timely entries into Events Log

Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)

Enters resident maintenance requests in TELs system

Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed

Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)

Sales / Marketing Support

Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents

Communicates with sales team and back up sales team so inquiry calls are handled timely

Assists with Electronic Heath Record (EHR) system as requested

Additional Requirements

Must enjoy serving seniors

Must demonstrate excellent customer service and hospitality

Must have good telephone etiquette

Must demonstrate trustworthiness and dependability

Must work efficiently and effectively with little to no supervision

Must demonstrate effective communication skills

Must work efficiently with frequent interruptions

Must be able to multi task

Must be able to meet deadlines

Must be cheerful and positive

Must be responsive to resident requests

Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training

Who We Are

At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our people come first approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.