Guest Relations Agent

Guest Relations Agent

Job Description:

Overview

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest

Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System.

Responsibilities

Essential Functions and Responsibilities include the following:

Provide each guest with a professional and courteous greeting and extraordinary guest service

Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)

Meet or exceed established sales targets in a commissioned environment

Demonstrate the ability to generate sales and up sell product by painting the picture and planning out the guest's stay to improve their experience

Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. up on issues to ensure that they are resolved

Confirmed ability to sell in person and occasionally, on the phone

Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment

Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business

Other duties as assigned

Additional Job Requirements

Availability Required: Sunday - Saturday

Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday

Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm)

Indicate the percentage of time spent traveling - 0

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience

1-2 years of sales (or upselling) experience in a performance driven environment

Extraordinary guest service skills

Expert-level knowledge of the local area and attractions

Knowledge of travel and/or ticket industry and concierge experience preferred

Operational experience preferred

Skills

Adaptable and able to support change within the business

Ability to overcome objections and offer alternate solutions

Timeliness and a professional appearance

Excellent written and verbal communication skills (fluent English required, bilingual a plus)

Strong listening skills to be able to identify customer need

Self-motivated with the ability to work independently in a sales driven environment

Ability to occasionally lift to 25 pounds and to stand for long periods of time

Proven ability to juggle multiple duties and prioritize

Computer Skills

Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Demonstrated ability to type 30-40 wpm

Minimum payUSD $33,375.00/Yr.Maximum PayUSD $48,400.00/Yr.Benefits

For more information on our industry-leading benefits, please visit our benefits page here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

This position will be open and posted until filled, with a minimum posting period of three days.

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Job Info

Location

Kahului, Hawaii, United States

Type

Permanent

Company Details

Blue Hawaiian Helicopters

1 Kahului Airport Road

Hangar 105

Kahului, Hawaii 96732 USA

bluehawaiian

12 Open Jobs Available

Blue Hawaiian Helicopters

Blue Hawaiian has been the leading helicopter tour company in Hawaii since 1985, and is the only one that serves all four major Hawaiian islands: Oahu, Maui, Kauai, and the Big Island. From the beginning, the Aloha Spirit has guided the principles of...

Benefits:

Top Pay Program 401K plan-. Eligible after 30 days of service. Medical/dental/drug/vision coverage offered. Company paid vacation and sick leave. Relocation packages Possible Sign On Bonus Employee Flight Benefits

Supported Manufacturers:

Eurocopter Service Center Turbomeca Service Center

AS350B2 EC130B4 EC130T2